Impaired loading of media entities

Resolved

Degraded performance

Started almost 3 years agoOctober 11, 2023Lasted 5 hours 40 minutesOctober 11, 20236:48 AM12:28 PMUTC

Affected

Shopware SaaS

Application Services

Updates

Resolved
October 11, 2023 at 12:28 PMUTC
Resolved
October 11, 2023 at 12:28 PMUTC
A fix has been deployed
Investigating
October 11, 2023 at 6:48 AMUTC
Investigating
October 11, 2023 at 6:48 AMUTC
We are currently investigating an issue regarding the loading of media entities which fails under certain conditions. The upload/management of media entities and some routes of the store api/storefront are impaired.

Shopware - Impaired loading of media entities – Incident details