Shopware - Impaired loading of media entities – Incident details

All systems operational

Impaired loading of media entities

Resolved
Degraded performance
Started about 1 year agoLasted about 6 hours

Affected

Shopware SaaS

Operational from 6:48 AM to 6:48 AM, Degraded performance from 6:48 AM to 12:28 PM

Application Services

Operational from 6:48 AM to 6:48 AM, Degraded performance from 6:48 AM to 12:28 PM

Updates
  • Resolved
    Resolved

    A fix has been deployed

  • Investigating
    Investigating

    We are currently investigating an issue regarding the loading of media entities which fails under certain conditions. The upload/management of media entities and some routes of the store api/storefront are impaired.

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