Shopware AI - Copilot - Partial responses - Incident details - Shopware

Resolved

Partial outage 30 %

Started 5 days agoLasted 41 minutes

Affected

Shopware Services

Shopware AI - Copilot

Updates

Resolved
October 22, 2025 at 10:48 AM
Resolved
October 22, 2025 at 10:48 AM
This incident has been resolved.
Investigating
October 22, 2025 at 10:06 AM
Investigating
October 22, 2025 at 10:06 AM
We identified an issue in the Shopware AI - Copilot service, where some of the answers are empty.
We are investigating to find the root cause of the issue.

Shopware - Shopware AI - Copilot - Partial responses – Incident details