Shopware SaaS: Increased rate of connection errors

Resolved

Degraded performance

Started 9 months agoOctober 24, 2025Lasted about 5 hoursOctober 24, 20259:08 AM2:16 PMUTC

Affected

Shopware SaaS

Infrastructure Services

Updates

Resolved
October 24, 2025 at 2:16 PMUTC
Resolved
October 24, 2025 at 2:16 PMUTC
This incident has been resolved.
Monitoring
October 24, 2025 at 10:54 AMUTC
Monitoring
October 24, 2025 at 10:54 AMUTC
We implemented a fix and are currently monitoring the result.
Investigating
October 24, 2025 at 9:08 AMUTC
Investigating
October 24, 2025 at 9:08 AMUTC
We are currently investigating this incident.

Shopware - Shopware SaaS: Increased rate of connection errors – Incident details