Shopware - Planned Change to Outgoing IP Addresses – Action May Be Required – Maintenance details

All systems operational

Planned Change to Outgoing IP Addresses – Action May Be Required

Completed
Scheduled for January 01, 2026 at 8:00 AM – February 28, 2026 at 4:00 PMUTC

Affects

Shopware SaaS

Under maintenance from 8:00 AM to 4:00 PM

Infrastructure Services

Under maintenance from 8:00 AM to 4:00 PM

Updates
  • Completed
    February 28, 2026 at 4:00 PMUTC
    Completed
    February 28, 2026 at 4:00 PMUTC
    Maintenance has completed successfully
  • In progress
    January 01, 2026 at 8:00 AMUTC
    In progress
    January 01, 2026 at 8:00 AMUTC
    Maintenance is now in progress
  • Planned
    January 01, 2026 at 8:00 AMUTC
    Planned
    January 01, 2026 at 8:00 AMUTC

    Starting January 2026, we will gradually transition our platform’s outgoing traffic to a new IP address range over the course of several weeks:

    ℹ️ New outgoing IP range: 185.137.156.0/27 and 18.98.3.188/30

    This change will not affect all customers at the same time. If your systems restrict inbound traffic by IP, e.g. for webhooks please ensure that the new range is added to your allowlists to avoid potential disruptions during the migration period.

    We recommend applying this update in advance to ensure a smooth transition.

    If you have any questions, our support team is ready to help.

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