Heavy load on database cluster

Resolved

Partial outage 50 %

Started 6 months agoFebruary 16, 2026Lasted about 2 hoursFebruary 16, 20263:114:58 PMUTC

Affected

Shopware SaaS

Infrastructure Services

Updates

Resolved
February 16, 2026 at 4:58 PMUTC
Resolved
February 16, 2026 at 4:58 PMUTC
This incident has been resolved.
Monitoring
February 16, 2026 at 3:47 PMUTC
Monitoring
February 16, 2026 at 3:47 PMUTC
We have implemented a fix and most of the shops are back to normal performance.
Investigating
February 16, 2026 at 3:11 PMUTC
Investigating
February 16, 2026 at 3:11 PMUTC
We are currently investigating heavy load on one of our database clusters which is causing slow response times for storefront and administration.

Shopware - Heavy load on database cluster – Incident details