Shopware - Email delivery issues – Incident details

Infrastructure Services experiencing degraded performance

Email delivery issues

Monitoring
Major outage
Started 3 days ago

Affected

Shopware SaaS

Degraded performance from 3:00 PM to 12:00 AM

Infrastructure Services

Degraded performance from 3:00 PM to 12:00 AM

Updates
  • Monitoring
    Monitoring

    We implemented a temporary fix and are currently monitoring the situation.

  • Identified
    Identified

    We’re currently experiencing issues with email delivery for some shops. Shops that have already verified a sending domain are not affected, since they use another vendor for mail sending.

    We’re working on resolving the issue. In the meantime, affected shops can verify a sending domain in the administration to restore email delivery.