Elevated Latency and Errors on API

Resolved

Degraded performance

Started about 2 months agoMay 27, 2026Lasted about 15 hoursMay 27, 20263:14 PMMay 28, 20266:42 AMUTC

Affected

Shopware Services

Shopware AI - Tools

Updates

Resolved
May 28, 2026 at 6:42 AMUTC
Resolved
May 28, 2026 at 6:42 AMUTC
This incident has been resolved.
Monitoring
May 27, 2026 at 3:16 PMUTC
Monitoring
May 27, 2026 at 3:16 PMUTC
We implemented a fix and are currently monitoring the result.
Investigating
May 27, 2026 at 3:14 PMUTC
Investigating
May 27, 2026 at 3:14 PMUTC
We are currently investigating this incident.

Shopware - Elevated Latency and Errors on API – Incident details