Shopware AI - Copilot - Incident details - Shopware

Resolved

Partial outage

Started 6 days agoSeptember 01, 2026Lasted about 4 hoursSeptember 01, 20269:03 AM1:25 PMUTC

Affected

Shopware Services

Shopware AI - Copilot

Updates

Resolved
September 01, 2026 at 1:25 PMUTC
Resolved
September 01, 2026 at 1:25 PMUTC
This incident has been resolved with a new version released that fixed the previous connectivity issues.
Identified
September 01, 2026 at 9:03 AMUTC
Identified
September 01, 2026 at 9:03 AMUTC
The Copilot's agentic capability and Data Assistant are not working; we have identified the issue and are working on a solution.

Shopware - Shopware AI - Copilot – Incident details