Issue with Analytics service shop registrations

Resolved

Operational

Started 5 days agoOctober 13, 2026Lasted 3 hours 58 minutesOctober 13, 20268:30 AM12:28 PMUTC

Affected

Shopware Services

Shopware Analytics

Updates

Resolved
October 13, 2026 at 12:28 PMUTC
Resolved
October 13, 2026 at 12:28 PMUTC
This incident has been resolved.
Update
October 13, 2026 at 9:45 AMUTC
Update
October 13, 2026 at 9:45 AMUTC
The original state of the app was restored and is now running normally. The app was down for 41 minutes. No data was lost except any webhook sent by shops during these 41 minute window. The storefront event system was not affected at all.
Monitoring
October 13, 2026 at 9:04 AMUTC
Monitoring
October 13, 2026 at 9:04 AMUTC
We took the service down and performed a restoration using a backup.
Identified
October 13, 2026 at 8:30 AMUTC
Identified
October 13, 2026 at 8:30 AMUTC
An issue was identified with Analytics shop service registrations. We are continuing to work on a fix for this incident.

Shopware - Issue with Analytics service shop registrations – Incident details