Shopware - Notice history

All systems operational

Shopware Website - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026

Shopware Community Hub - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026

Shopware Documentation - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026

Shopware Login & Authentication - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026
100% - uptime

Infrastructure Services - Operational

100% - uptime
Feb 2026 · 99.90%Mar · 100.0%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026

Application Services - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 99.99%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026
100% - uptime

Shopware Analytics - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026

3D Preview Generator - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026

CAD to 3D File Conversion - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026

Recommendation - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026

Shopware AI - Tools - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026

Shopware AI - Copilot - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 99.90%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026

Shopware AI - Image Editor - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026

Notice history

Apr 2026

No notices reported this month

Mar 2026

Empty responses on Copilot
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We identified an issue in our AWS infrastructure, fixed it, and are monitoring its behavior.

  • Investigating
    Investigating

    We are currently investigating the issue in our AWS infrastructure.

Empty responses on Copilot
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Copilot was returning empty responses because of an issue with our AWS infrastructure.

Shopware SaaS - Administration login not possible
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
Shopware Authentication - Update
  • Completed
    March 06, 2026 at 7:00 AM
    Completed
    March 06, 2026 at 7:00 AM
    Maintenance has completed successfully
  • In progress
    March 06, 2026 at 5:30 AM
    In progress
    March 06, 2026 at 5:30 AM
    Maintenance is now in progress
  • Planned
    March 06, 2026 at 5:30 AM
    Planned
    March 06, 2026 at 5:30 AM

    We expect non or little maintenance downtime of authentication.

    You might be experiencing some unexpected user interface behavior.

Shopware SaaS - Application update
  • Completed
    March 02, 2026 at 7:55 AM
    Completed
    March 02, 2026 at 7:55 AM
    Maintenance has completed successfully.
  • In progress
    March 02, 2026 at 6:30 AM
    In progress
    March 02, 2026 at 6:30 AM
    Maintenance is now in progress
  • Planned
    March 02, 2026 at 6:30 AM
    Planned
    March 02, 2026 at 6:30 AM

    We will be updating all Shopware SaaS shops to a new application version. Despite the long duration of the maintenance window, each individual shop update takes between 5 and 15 minutes.

Feb 2026

Shopware Business Platform Infrastructure
  • Completed
    February 19, 2026 at 9:00 PM
    Completed
    February 19, 2026 at 9:00 PM
    Maintenance has completed successfully
  • Planned
    February 19, 2026 at 8:00 PM
    Planned
    February 19, 2026 at 8:00 PM

    As part of a scheduled maintenance, we're modernizing our infrastructure to improve the performance, stability, and scalability of our services in the long term. During this time, the affected services might experience brief interruptions or limited availability.

    We're doing our best to keep any downtime as short as possible and appreciate your understanding.

  • In progress
    February 19, 2026 at 7:00 PM
    In progress
    February 19, 2026 at 7:00 PM
    Maintenance is now in progress
Heavy load on database cluster
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We have implemented a fix and most of the shops are back to normal performance.

  • Investigating
    Investigating

    We are currently investigating heavy load on one of our database clusters which is causing slow response times for storefront and administration.

Shopware SaaS - Application update
  • Completed
    February 02, 2026 at 2:00 PM
    Completed
    February 02, 2026 at 2:00 PM
    Maintenance has completed successfully
  • In progress
    February 02, 2026 at 7:00 AM
    In progress
    February 02, 2026 at 7:00 AM
    Maintenance is now in progress
  • Planned
    February 02, 2026 at 7:00 AM
    Planned
    February 02, 2026 at 7:00 AM

    We will be updating all Shopware SaaS shops to a new application version. Despite the long duration of the maintenance window, each individual shop update takes between 5 and 15 minutes.

Feb 2026 to Apr 2026

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