Storefront of Shopware Cloud shops not available

Resolved

Partial outage

Started almost 4 years agoSeptember 15, 2022Lasted about 2 hoursSeptember 15, 202212:372:45 PMUTC

Affected

Shopware SaaS

Application Services

Updates

Resolved
September 15, 2022 at 2:45 PMUTC
Resolved
September 15, 2022 at 2:45 PMUTC
The incident has been resolved. The storefront of the affected shops is rendering.
Monitoring
September 15, 2022 at 2:29 PMUTC
Monitoring
September 15, 2022 at 2:29 PMUTC
We have deployed a fix for the Google Shopping issue and are updating all shops right now. We will be monitoring if the fix is mitigating the issue.
Identified
September 15, 2022 at 1:24 PMUTC
Identified
September 15, 2022 at 1:24 PMUTC
We have identified an issue with the Google Shopping integration which is causing problems rendering the Storefront. We will be providing a fix as soon as possible.
Investigating
September 15, 2022 at 12:37 PMUTC
Investigating
September 15, 2022 at 12:37 PMUTC
We are currently investigating an issue where the storefront of some shops is not rendering.

Shopware - Storefront of Shopware Cloud shops not available – Incident details