Heavy load on database cluster

Resolved

Operational

Started about 1 year agoMay 06, 2025Lasted 1 dayMay 06, 20257:46 AMMay 07, 202510:51 AMUTC

Affected

Shopware Business Platform

Shopware Composer Registry (packages.shopware.com)

Shopware Account (account.shopware.com)

API

Updates

Resolved
May 07, 2025 at 10:51 AMUTC
Resolved
May 07, 2025 at 10:51 AMUTC
This incident has been resolved.
Monitoring
May 06, 2025 at 8:12 AMUTC
Monitoring
May 06, 2025 at 8:12 AMUTC
We implemented a fix and are currently monitoring the result.
Identified
May 06, 2025 at 8:04 AMUTC
Identified
May 06, 2025 at 8:04 AMUTC
We are continuing to work on a fix for this incident.
Investigating
May 06, 2025 at 7:46 AMUTC
Investigating
May 06, 2025 at 7:46 AMUTC
Heavy load on one of our database clusters. Users might experience slow performance and occasional gateway timeouts

Shopware - Heavy load on database cluster – Incident details