Shopware - Advanced search indexing error - elevated error during checkout – Incident details

All systems operational

Advanced search indexing error - elevated error during checkout

Resolved
Operational
Started 6 months agoLasted about 4 hours

Affected

Shopware SaaS

Degraded performance from 9:56 AM to 12:40 PM, Operational from 9:56 AM to 1:49 PM

Infrastructure Services

Operational from 9:56 AM to 1:49 PM

Application Services

Degraded performance from 9:56 AM to 12:40 PM, Operational from 12:40 PM to 1:49 PM

Updates
  • Resolved
    Resolved

    After a full re-index of all shops, the errors started to disappear.

    This incident has been resolved.

  • Monitoring
    Monitoring

    We have performed a reindex for all shops and are monitoring it closely.

  • Identified
    Identified

    While updating to the latest Shopware release, a change within Shopware causes the indexing into Opensearch to fail. This can also lead to error during the checkout. Our teams are currently investigating the issue. A potential hotfix has been deployed.

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