Increased error rate during checkouts

Resolved

Partial outage

Started 11 months agoAugust 31, 2025Lasted about 2 hoursAugust 31, 20257:429:16 AMUTC

Affected

Shopware SaaS

Application Services

Updates

Resolved
August 31, 2025 at 9:16 AMUTC
Resolved
August 31, 2025 at 9:16 AMUTC
This incident has been resolved.
Monitoring
August 31, 2025 at 7:50 AMUTC
Monitoring
August 31, 2025 at 7:50 AMUTC
We implemented a fix and are currently monitoring the result.
Investigating
August 31, 2025 at 7:42 AMUTC
Investigating
August 31, 2025 at 7:42 AMUTC
We are currently investigating an increased error rate during checkouts/adding products to the cart.

Shopware - Increased error rate during checkouts – Incident details