Shopware AI - Copilot - Partial responses - Incident details - Shopware

Resolved

Partial outage

Started 9 months agoOctober 22, 2025Lasted 41 minutesOctober 22, 202510:0610:48 AMUTC

Affected

Shopware Services

Shopware AI - Copilot

Updates

Resolved
October 22, 2025 at 10:48 AMUTC
Resolved
October 22, 2025 at 10:48 AMUTC
This incident has been resolved.
Investigating
October 22, 2025 at 10:06 AMUTC
Investigating
October 22, 2025 at 10:06 AMUTC
We identified an issue in the Shopware AI - Copilot service, where some of the answers are empty.
We are investigating to find the root cause of the issue.

Shopware - Shopware AI - Copilot - Partial responses – Incident details