Shopware - Degraded database cluster – Incident details

All systems operational

Degraded database cluster

Resolved
Major outage
Started 8 months agoLasted about 2 hours

Affected

Shopware Documentation

Major outage from 3:50 PM to 5:12 PM, Operational from 5:12 PM to 6:00 PM

Shopware Business Platform

Major outage from 3:50 PM to 5:12 PM, Operational from 5:12 PM to 6:00 PM

Shopware Store

Major outage from 3:50 PM to 5:12 PM, Operational from 5:12 PM to 6:00 PM

Shopware Composer Registry (packages.shopware.com)

Major outage from 3:50 PM to 5:12 PM, Operational from 5:12 PM to 6:00 PM

Shopware Account (account.shopware.com)

Major outage from 3:50 PM to 5:12 PM, Operational from 5:12 PM to 6:00 PM

Extension checking service

Major outage from 3:50 PM to 5:12 PM, Operational from 5:12 PM to 6:00 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.

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