Affected Components: Infrastructure Services

Apr 20, 04:00:00 GMT+0
Identified - We would like to inform you of scheduled maintenance on our OpenSearch clusters to perform a rolling upgrade. This upgrade will enhance performance, security, and introduce new features to better support your workloads. You may experience brief increases in query latency or transient connection retries as individual nodes are cycled. We appreciate your patience and cooperation as we work to improve our services..

Duration: 2 hours

Affected Components: Infrastructure Services, Application Services

Apr 14, 12:15:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. A short down time might happen..

Apr 14, 12:15:01 GMT+0
Identified - Maintenance is now in progress.

Apr 14, 14:15:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour and 52 minutes

Affected Components: Shopware AI - Copilot

Mar 24, 10:18:27 GMT+0
Investigating - We are currently investigating the issue in our AWS infrastructure..

Mar 24, 10:55:13 GMT+0
Monitoring - We identified an issue in our AWS infrastructure, fixed it, and are monitoring its behavior..

Mar 24, 12:10:09 GMT+0
Resolved - This incident has been resolved..

Duration: 16 minutes

Affected Components: Shopware AI - Copilot

Mar 24, 09:45:00 GMT+0
Identified - Copilot was returning empty responses because of an issue with our AWS infrastructure..

Mar 24, 10:01:00 GMT+0
Resolved - This incident has been resolved..

Duration: 11 minutes

Affected Components: , Application Services, Shopware SaaS →

Mar 6, 07:11:31 GMT+0
Investigating - We are currently investigating this incident..

Mar 6, 07:22:58 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 30 minutes

Affected Components: Shopware Login & Authentication

Mar 6, 05:30:00 GMT+0
Identified - We expect non or little maintenance downtime of authentication. You might be experiencing some unexpected user interface behavior..

Mar 6, 05:30:01 GMT+0
Identified - Maintenance is now in progress.

Mar 6, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour and 25 minutes

Affected Components: Application Services

Mar 2, 06:30:01 GMT+0
Identified - Maintenance is now in progress.

Mar 2, 07:55:26 GMT+0
Completed - Maintenance has completed successfully..

Mar 2, 06:30:00 GMT+0
Identified - We will be updating all Shopware SaaS shops to a new application version. Despite the long duration of the maintenance window, each individual shop update takes between 5 and 15 minutes..

Duration: 2 hours

Affected Components: Shopware Store, Shopware Account (account.shopware.com), Shopware Composer Registry (packages.shopware.com), , Shopware Documentation, API, Extension checking service, Shopware Business Platform →

Feb 19, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 19, 20:00:00 GMT+0
Identified - As part of a scheduled maintenance, we're modernizing our infrastructure to improve the performance, stability, and scalability of our services in the long term. During this time, the affected services might experience brief interruptions or limited availability. We're doing our best to keep any downtime as short as possible and appreciate your understanding..

Feb 19, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour and 46 minutes

Affected Components: Infrastructure Services

Feb 16, 15:11:56 GMT+0
Investigating - We are currently investigating heavy load on one of our database clusters which is causing slow response times for storefront and administration..

Feb 16, 15:47:21 GMT+0
Monitoring - We have implemented a fix and most of the shops are back to normal performance..

Feb 16, 16:58:24 GMT+0
Resolved - This incident has been resolved..

Duration: 7 hours

Affected Components: Application Services

Feb 2, 07:00:00 GMT+0
Identified - We will be updating all Shopware SaaS shops to a new application version. Despite the long duration of the maintenance window, each individual shop update takes between 5 and 15 minutes..

Feb 2, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 2, 14:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 24 minutes

Affected Components: Shopware Store, Shopware Account (account.shopware.com), Shopware Composer Registry (packages.shopware.com), , Shopware Documentation, API, Extension checking service, Shopware Business Platform →

Jan 19, 12:38:17 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jan 19, 13:02:38 GMT+0
Resolved - This incident has been resolved..

Duration: 8 hours

Affected Components: Application Services

Jan 12, 07:00:00 GMT+0
Identified - We will be updating all Shopware SaaS shops to a new application version. Despite the long duration of the maintenance window, each individual shop update takes between 5 and 15 minutes..

Jan 12, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 12, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 27 days and 8 hours

Affected Components: Infrastructure Services

Jan 1, 08:00:00 GMT+0
Identified - Starting January 2026, we will gradually transition our platform’s outgoing traffic to a new IP address range over the course of several weeks: ℹ️ New outgoing IP range: 185.137.156.0/27 and 18.98.3.188/30 This change will not affect all customers at the same time. If your systems restrict inbound traffic by IP, e.g. for webhooks please ensure that the new range is added to your allowlists to avoid potential disruptions during the migration period. We recommend applying this update in advance to ensure a smooth transition. If you have any questions, our support team is ready to help..

Jan 1, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 28, 16:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 49 minutes

Affected Components: , Infrastructure Services, Shopware SaaS →

Dec 12, 14:23:14 GMT+0
Resolved - This incident has been resolved..

Dec 12, 13:33:57 GMT+0
Investigating - We are currently investigating this incident..

Dec 12, 13:46:38 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Duration: 2 hours and 29 minutes

Affected Components: Shopware AI - Copilot

Dec 9, 11:26:00 GMT+0
Investigating - We are currently investigating the degraded responses..

Dec 9, 13:54:39 GMT+0
Resolved - This incident has been resolved..

Duration: 40 minutes

Affected Components: Shopware Analytics

Nov 26, 14:20:00 GMT+0
Investigating - Hit a rate limit by AWS..

Nov 26, 15:00:00 GMT+0
Resolved - Fixed it with a cache layer. This incident has been resolved..

Duration: 4 hours

Affected Components: Application Services

Nov 20, 07:00:00 GMT+0
Identified - We will be updating all Shopware SaaS shops to a new application version. Despite the long duration of the maintenance window, each individual shop update takes between 5 and 15 minutes. This update contains an important bugfix, that addresses an issues which prevented to cancel/uninstall extensions..

Nov 20, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 20, 11:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours and 10 minutes

Affected Components: Shopware Composer Registry (packages.shopware.com), Shopware Store, Shopware Account (account.shopware.com), , Shopware Documentation, API, Extension checking service, Shopware Business Platform →

Nov 19, 15:50:07 GMT+0
Investigating - We are currently investigating this incident..

Nov 19, 16:53:29 GMT+0
Identified - We are continuing to work on a fix for this incident..

Nov 19, 17:12:31 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Nov 19, 18:00:00 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 18 minutes

Affected Components: Infrastructure Services

Nov 17, 08:30:00 GMT+0
Monitoring - Between 9am (GMT+1) and 10am (GMT+1), some users experienced degraded performance due to an issue with our auto-scaling system. The root cause was identified as a misconfiguration in the auto-scaling parameters, which limited resource allocation during peak demand. The configuration has been corrected, and systems are now performing normally. We will continue to monitor stability closely..

Nov 17, 09:17:39 GMT+0
Resolved - The degraded performance issue has been fully resolved. The root cause—a misconfiguration in our auto-scaling setup—was corrected, and all services are now operating normally. We’ve implemented additional monitoring to ensure this does not recur. Thank you for your patience while we worked to restore full performance..

Nov 17, 08:00:00 GMT+0
Investigating - We are currently investigating this incident..

Duration: 3 hours

Affected Components: Application Services

Nov 14, 07:00:00 GMT+0
Identified - We will rollout a bugfix that requires a theme recompile. Despite the long duration of the maintenance window, each individual shop update takes between 30 and 60 seconds..

Nov 14, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 14, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 8 hours

Affected Components: Application Services

Nov 3, 07:00:00 GMT+0
Identified - We will be updating all Shopware SaaS shops to a new application version. Despite the long duration of the maintenance window, each individual shop update takes between 5 and 15 minutes..

Nov 3, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 3, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 5 hours and 8 minutes

Affected Components: , Infrastructure Services, Shopware SaaS →

Oct 24, 10:54:21 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 24, 09:08:12 GMT+0
Investigating - We are currently investigating this incident..

Oct 24, 14:16:12 GMT+0
Resolved - This incident has been resolved..

Duration: 41 minutes

Affected Components: Shopware AI - Copilot

Oct 22, 10:06:44 GMT+0
Investigating - We identified an issue in the Shopware AI - Copilot service, where some of the answers are empty. We are investigating to find the root cause of the issue..

Oct 22, 10:48:10 GMT+0
Resolved - This incident has been resolved..

Duration: 5 hours and 48 minutes

Affected Components: Shopware Community Hub

Oct 20, 08:00:00 GMT+0
Identified - We are currently experiencing a disruption to several of our platforms due to an ongoing outage related to AWS. Our teams are actively monitoring the situation. .

Oct 20, 09:44:51 GMT+0
Monitoring - We are currently experiencing a disruption to several of our platforms due to an ongoing outage related to AWS. Our teams are actively monitoring the situation..

Oct 20, 13:48:27 GMT+0
Resolved - This incident has been resolved..

Duration: 28 minutes

Affected Components: Infrastructure Services

Oct 14, 08:32:45 GMT+0
Investigating - We are currently investigating this incident..

Oct 14, 08:35:16 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 14, 09:00:22 GMT+0
Resolved - This incident has been resolved..

Duration: 7 hours

Affected Components: Application Services

Oct 2, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 2, 06:00:00 GMT+0
Identified - We will be updating all Shopware SaaS shops to a new application version. Despite the long duration of the maintenance window, each individual shop update takes between 5 and 15 minutes..

Oct 2, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 2 hours

Affected Components: Extension checking service, Shopware Documentation, API, , Shopware Composer Registry (packages.shopware.com), Shopware Store, Shopware Account (account.shopware.com), Shopware Business Platform →

Oct 1, 23:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 2, 01:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 1, 23:00:00 GMT+0
Identified - As part of a scheduled maintenance, we're modernizing our infrastructure to improve the performance, stability, and scalability of our services in the long term. During this time, the affected services might experience brief interruptions or limited availability. We're doing our best to keep any downtime as short as possible and appreciate your understanding..

Duration: 1 hour and 34 minutes

Affected Components: Application Services

Aug 31, 07:50:45 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Aug 31, 07:42:25 GMT+0
Investigating - We are currently investigating an increased error rate during checkouts/adding products to the cart..

Aug 31, 09:16:10 GMT+0
Resolved - This incident has been resolved..

Duration: 54 minutes

Affected Components: Application Services

Aug 29, 08:14:09 GMT+0
Resolved - This incident has been resolved..

Aug 29, 07:20:23 GMT+0
Investigating - We are currently investigating a problem that some users cannot log into the administration. The storefront + customer login is not affected by this..

Aug 29, 07:42:13 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Duration: 2 hours and 14 minutes

Affected Components: Application Services

Aug 29, 08:13:53 GMT+0
Completed - Maintenance has completed successfully..

Aug 29, 06:00:00 GMT+0
Identified - We will be updating all Shopware SaaS shops to a new application version. This week we’re introducing a new login process for Shopware Cloud administration: * **Single Sign-On (SSO):** You only need to log in once with your Shopware Account to access multiple Shopware Services with the same credentials. * **No new credentials required:** Continue using your existing Shopware Account. * **Improved security:** Centralized authentication via a trusted Shopware login page. With your Shopware Account, you can also access additional services such as the **Shopware Account**, **Store**, **Community Hub**, **Feedback**, and **Forum**..

Aug 29, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 2 hours and 21 minutes

Affected Components: , Application Services, Shopware SaaS →

Aug 12, 10:45:16 GMT+0
Investigating - There is a significant message queue backlog, which can cause delays for several operations like sending e-mails, compiling themes, webhooks etc..

Aug 12, 13:06:02 GMT+0
Resolved - This incident has been resolved. Message backlog has been reduced and countermeasure are in place. There should no longer be a noticeable delay..

Duration: 8 hours

Affected Components: Application Services

Aug 7, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 7, 06:00:00 GMT+0
Identified - We will be updating the remaining Shopware SaaS 6.6 shops (including the ones with private apps) to Shopware 6.7.

Aug 7, 14:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 7 hours

Affected Components: , Application Services, Shopware SaaS →

Jul 23, 06:00:00 GMT+0
Identified - We will continue updating the Shopware SaaS shops to the new major version (Shopware 6.7). During this maintenance period, only shop without private apps will be updated. Shops with private apps will be updated at a later point in time. If your shop is already on 6.7, it will not be part of this maintenance..

Jul 23, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 23, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 7 hours

Affected Components: , Application Services, Shopware SaaS →

Jul 21, 06:00:00 GMT+0
Identified - We will be updating all Shopware SaaS that currently run on Shopware 6.7 to 6.7.1.0.

Jul 21, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 21, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 1 hour and 22 minutes

Affected Components: , Shopware Account (account.shopware.com), Extension checking service, Shopware Store, API, Shopware Composer Registry (packages.shopware.com), Shopware Business Platform →

Jul 12, 07:54:00 GMT+0
Resolved - This incident has been resolved..

Jul 12, 06:32:00 GMT+0
Investigating - We are currently investigating this incident..

Jul 12, 07:42:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Duration: 7 hours

Affected Components: Application Services

Jun 30, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 30, 06:00:00 GMT+0
Identified - We will continue updating the Shopware SaaS shops to the new major version (Shopware 6.7). During this maintenance period, only shop without private apps will be updated. Shops with private apps will be updated at a later point in time..

Jun 30, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 7 hours

Affected Components: Application Services

Jun 26, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 26, 06:00:00 GMT+0
Identified - We will continue updating the Shopware SaaS shops to the new major version (Shopware 6.7). During this maintenance period, only shop without private apps will be updated. Shops with private apps will be updated at a later point in time..

Jun 26, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 3 hours and 24 minutes

Affected Components: Application Services

Jun 23, 09:24:16 GMT+0
Completed - Maintenance has completed successfully..

Jun 23, 06:00:00 GMT+0
Identified - We will continue updating the Shopware SaaS shops to the new major version (Shopware 6.7). During this maintenance period, only shop without private apps will be updated. Shops with private apps will be updated at a later point in time..

Jun 23, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 7 hours

Affected Components: Application Services

Jun 18, 06:00:00 GMT+0
Identified - We will continue updating the Shopware SaaS shops to the new major version (Shopware 6.7). During this maintenance period, only shop without private apps will be updated. Shops with private apps will be updated at a later point in time..

Jun 18, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 18, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 7 hours

Affected Components: Application Services

Jun 16, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 16, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 16, 06:00:00 GMT+0
Identified - We will begin updating the first Shopware SaaS shops to the new major version (Shopware 6.7). During this maintenance period, only shop without private apps will be updated. Shops with private apps will be updated at a later point in time..

Duration: 8 minutes

Affected Components: Shopware Analytics

May 27, 08:16:56 GMT+0
Identified - We are continuing to work on a fix for this incident..

May 27, 08:25:20 GMT+0
Resolved - This incident has been resolved..

May 27, 08:20:38 GMT+0
Monitoring - We re-deployed our services to ensure the latest changes are live..

Duration: 44 minutes

Affected Components: Shopware Composer Registry (packages.shopware.com), Shopware Account (account.shopware.com), Extension checking service, Shopware Store, API

May 14, 09:02:50 GMT+0
Resolved - This incident has been resolved..

May 14, 08:18:30 GMT+0
Investigating - We are currently investigating this incident..

May 14, 08:25:18 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Duration: 3 hours and 53 minutes

Affected Components: Infrastructure Services, Application Services

May 7, 12:40:34 GMT+0
Monitoring - We have performed a reindex for all shops and are monitoring it closely..

May 7, 09:56:48 GMT+0
Identified - While updating to the latest Shopware release, a change within Shopware causes the indexing into Opensearch to fail. This can also lead to error during the checkout. Our teams are currently investigating the issue. A potential hotfix has been deployed..

May 7, 13:49:28 GMT+0
Resolved - After a full re-index of all shops, the errors started to disappear. This incident has been resolved..

Duration: 6 hours

Affected Components: Application Services

May 7, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 7, 06:00:00 GMT+0
Identified - We will be updating all Shopware SaaS shops to a new application version..

May 7, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 1 day, 3 hours and 5 minutes

Affected Components: Shopware Composer Registry (packages.shopware.com), Shopware Account (account.shopware.com), API

May 6, 07:46:16 GMT+0
Investigating - Heavy load on one of our database clusters. Users might experience slow performance and occasional gateway timeouts.

May 6, 08:04:15 GMT+0
Identified - We are continuing to work on a fix for this incident..

May 6, 08:12:36 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

May 7, 10:51:18 GMT+0
Resolved - This incident has been resolved..

Duration: 32 minutes

Affected Components: Infrastructure Services, Application Services

May 6, 05:37:15 GMT+0
Investigating - We are currently investigating this incident..

May 6, 06:09:41 GMT+0
Resolved - This incident has been resolved..

Duration: 10 days

Affected Components: Shopware Composer Registry (packages.shopware.com), Shopware Account (account.shopware.com), Extension checking service, Shopware Store, API

May 5, 23:00:00 GMT+0
Completed - Maintenance is now completed.

May 5, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

May 5, 19:00:00 GMT+0
Identified - As part of a scheduled maintenance, we're modernizing our infrastructure to improve the performance, stability, and scalability of our services in the long term. During this time, the affected services might experience brief interruptions or limited availability. We're doing our best to keep any downtime as short as possible and appreciate your understanding..

Duration: 3 hours

Affected Components: Application Services

May 5, 22:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 5, 19:00:00 GMT+0
Identified - We will be updating the infrastructure of internal business platform. During this time, a login into the administration might be rejected. This does not affect the storefront, checkout or end user login. See <https://status.shopware.com/cm9ck9y9x000eo0zwzvbwcqx5> for more information/status updates..

May 5, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 1 hour and 16 minutes

Affected Components: Shopware Composer Registry (packages.shopware.com), Shopware Account (account.shopware.com), API, Extension checking service, Shopware Store

Apr 28, 10:05:32 GMT+0
Investigating - We observed some networking errors and are currently investigating..

Apr 28, 10:25:40 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Apr 28, 11:21:59 GMT+0
Resolved - This incident has been resolved..

Duration: 7 hours and 20 minutes

Affected Components: Infrastructure Services, Application Services

Apr 24, 18:20:23 GMT+0
Resolved - This incident has been resolved..

Apr 24, 11:00:00 GMT+0
Monitoring - We are currently investigating elevated response times. A potential fix has been deployed and is actively monitored..