Shopware Status - Incident history https://status.shopware.com Shopware Tue, 14 Jul 2026 07:20:55 +0000 Shopware PaaS Native - Degraded Performance on building images Type: Incident Duration: 15 minutes Affected Components: Infrastructure Services Jul 14, 07:20:55 GMT+0 - Investigating - We are currently experiencing an elevated level of errors on the Shopware PaaS Native platform for building images. Our team is actively investigating the issue and working to restore full service as quickly as possible. We will provide updates as soon as more information becomes available. Jul 14, 07:27:20 GMT+0 - Identified - We found the root cause and currently working on a fix. Effected services are the Application update command and building images with our system. Jul 14, 07:36:17 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 15 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 14</var>, <var data-var='time'>07:20:55</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing an elevated level of errors on the Shopware PaaS Native platform for building images. Our team is actively investigating the issue and working to restore full service as quickly as possible. We will provide updates as soon as more information becomes available..</p> <p><small>Jul <var data-var='date'> 14</var>, <var data-var='time'>07:27:20</var> GMT+0</small><br><strong>Identified</strong> - We found the root cause and currently working on a fix. Effected services are the Application update command and building images with our system..</p> <p><small>Jul <var data-var='date'> 14</var>, <var data-var='time'>07:36:17</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 14 Jul 2026 07:20:55 +0000 https://status.shopware.com/incident/cmrkbo2ot08gz0ro2cnpvmgcj https://status.shopware.com/incident/cmrkbo2ot08gz0ro2cnpvmgcj Shopware PaaS Native Application Services Update Type: Maintenance Duration: 1 hour Affected Components: Application Services Jul 6, 12:29:42 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Jul 8, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 8, 08:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>12:29:42</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 8 Jul 2026 07:00:00 +0000 https://status.shopware.com/maintenance/cmr976cu90jjq0rqga9uaojy6 https://status.shopware.com/maintenance/cmr976cu90jjq0rqga9uaojy6 Shopware PaaS Native Network Infrastructure Type: Maintenance Duration: 1 hour Affected Components: Infrastructure Services Jun 29, 12:51:02 GMT+0 - Identified - We are planning for a scheduled maintenance during that time to improve the internal networking. Jul 2, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 2, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Jun <var data-var='date'> 29</var>, <var data-var='time'>12:51:02</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time to improve the internal networking..</p> <p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 2 Jul 2026 09:00:00 +0000 https://status.shopware.com/maintenance/cmqz7utid00042pletarw17jq https://status.shopware.com/maintenance/cmqz7utid00042pletarw17jq Users can't manage shop identification Type: Incident Duration: 1 day, 20 hours and 52 minutes Affected Components: Nexus Jul 1, 12:14:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jul 2, 06:57:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 day, 20 hours and 52 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>12:14:00</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>06:57:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 1 Jul 2026 12:14:00 +0000 https://status.shopware.com/incident/cmr4p5l4v088s0kqfkorp5n5f https://status.shopware.com/incident/cmr4p5l4v088s0kqfkorp5n5f Website Availability Issues Type: Incident Duration: 3 hours and 42 minutes Affected Components: Shopware Website Jun 30, 09:15:13 GMT+0 - Identified - We are currently investigating an issue affecting the availability of our website. The disruption is caused by an issue with our hosting provider, who is currently working to identify the root cause. We will provide further updates as they become available. Jun 30, 09:42:51 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 30, 12:57:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours and 42 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 30</var>, <var data-var='time'>09:15:13</var> GMT+0</small><br><strong>Identified</strong> - We are currently investigating an issue affecting the availability of our website. The disruption is caused by an issue with our hosting provider, who is currently working to identify the root cause. We will provide further updates as they become available..</p> <p><small>Jun <var data-var='date'> 30</var>, <var data-var='time'>09:42:51</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jun <var data-var='date'> 30</var>, <var data-var='time'>12:57:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 30 Jun 2026 09:15:13 +0000 https://status.shopware.com/incident/cmr0fl5ah06jz0zrrir7z28nt https://status.shopware.com/incident/cmr0fl5ah06jz0zrrir7z28nt Alternate Payment Methods (Klarna, iDEAL, etc.) may result in erroneous error in Storefront Type: Incident Duration: 4 hours and 12 minutes Affected Components: Shopware Payments Jun 19, 12:38:00 GMT+0 - Investigating - We are currently investigating this incident. Jun 19, 13:47:38 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jun 19, 16:50:11 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 hours and 12 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 19</var>, <var data-var='time'>12:38:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jun <var data-var='date'> 19</var>, <var data-var='time'>13:47:38</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Jun <var data-var='date'> 19</var>, <var data-var='time'>16:50:11</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 19 Jun 2026 12:38:00 +0000 https://status.shopware.com/incident/cmqkzfkig01d92olncl0iomm2 https://status.shopware.com/incident/cmqkzfkig01d92olncl0iomm2 Shopware SaaS - Application update Type: Maintenance Duration: 8 hours Affected Components: Application Services Jun 12, 09:14:26 GMT+0 - Identified - We will be updating all Shopware SaaS shops to a new application version. Despite the long duration of the maintenance window, each individual shop update takes between 5 and 15 minutes. Jun 15, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 15, 14:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 8 hours

Affected Components:

<p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>09:14:26</var> GMT+0</small><br><strong>Identified</strong> - We will be updating all Shopware SaaS shops to a new application version. Despite the long duration of the maintenance window, each individual shop update takes between 5 and 15 minutes..</p> <p><small>Jun <var data-var='date'> 15</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 15</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 15 Jun 2026 06:00:00 +0000 https://status.shopware.com/maintenance/cmqapmsto093dqrdro9oznqv6 https://status.shopware.com/maintenance/cmqapmsto093dqrdro9oznqv6 Platform Security Improvements Type: Maintenance Duration: 1 hour Affected Components: Application Services, Infrastructure Services Jun 3, 04:00:00 GMT+0 - Identified - We would like to inform you of scheduled maintenance on our platform to apply security improvements. This update will harden system configurations, and ensure compliance with the latest security standards. During this maintenance window, you may experience brief service interruptions or increased latency. We have designed the process to minimize disruption to your workloads. We appreciate your patience and cooperation as we work to keep your data and services secure. Jun 3, 04:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 3, 05:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: ,

<p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Identified</strong> - We would like to inform you of scheduled maintenance on our platform to apply security improvements. This update will harden system configurations, and ensure compliance with the latest security standards. During this maintenance window, you may experience brief service interruptions or increased latency. We have designed the process to minimize disruption to your workloads. We appreciate your patience and cooperation as we work to keep your data and services secure..</p> <p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>04:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 3 Jun 2026 04:00:00 +0000 https://status.shopware.com/maintenance/cmpqpys17045mqjcmh3ojb4z7 https://status.shopware.com/maintenance/cmpqpys17045mqjcmh3ojb4z7 Elevated Latency and Errors on API Type: Incident Duration: 15 hours and 28 minutes Affected Components: Shopware AI - Tools May 27, 15:14:44 GMT+0 - Investigating - We are currently investigating this incident. May 27, 15:16:01 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. May 28, 06:42:48 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 15 hours and 28 minutes

Affected Components:

<p><small>May <var data-var='date'> 27</var>, <var data-var='time'>15:14:44</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>May <var data-var='date'> 27</var>, <var data-var='time'>15:16:01</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>06:42:48</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 27 May 2026 15:14:44 +0000 https://status.shopware.com/incident/cmpo7gikl00r4qs1vnhzokxbu https://status.shopware.com/incident/cmpo7gikl00r4qs1vnhzokxbu Shopware SaaS - Application update Type: Maintenance Duration: 8 hours Affected Components: Application Services May 27, 06:00:01 GMT+0 - Identified - Maintenance is now in progress May 27, 14:00:00 GMT+0 - Completed - Maintenance has completed successfully May 27, 06:00:00 GMT+0 - Identified - We will be updating all Shopware SaaS shops to a new application version. Despite the long duration of the maintenance window, each individual shop update takes between 5 and 15 minutes. Type: Maintenance

Duration: 8 hours

Affected Components:

<p><small>May <var data-var='date'> 27</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 27</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 27</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be updating all Shopware SaaS shops to a new application version. Despite the long duration of the maintenance window, each individual shop update takes between 5 and 15 minutes..</p> ]]> Wed, 27 May 2026 06:00:00 +0000 https://status.shopware.com/maintenance/cmpmcx0qx0oahp2meld4ra5xm https://status.shopware.com/maintenance/cmpmcx0qx0oahp2meld4ra5xm Email delivery issues Type: Incident Duration: 3 days, 1 hour and 17 minutes Affected Components: Infrastructure Services May 18, 16:17:12 GMT+0 - Resolved - The incident has been resolved and all affected services are operating normally again. While the issue is fixed, we strongly encourage all merchants to verify their sending domains to improve email deliverability and reliability. Proper domain verification helps ensure transactional emails are delivered successfully and are less likely to be flagged by recipient mail providers. Thank you for your patience and understanding during this incident. May 15, 15:00:00 GMT+0 - Identified - We’re currently experiencing issues with email delivery for some shops. Shops that have already verified a sending domain are not affected, since they use another vendor for mail sending. We’re working on resolving the issue. In the meantime, affected shops can verify a sending domain in the administration to restore email delivery. May 16, 08:34:15 GMT+0 - Monitoring - We implemented a temporary fix and are currently monitoring the situation. Type: Incident

Duration: 3 days, 1 hour and 17 minutes

Affected Components:

<p><small>May <var data-var='date'> 18</var>, <var data-var='time'>16:17:12</var> GMT+0</small><br><strong>Resolved</strong> - The incident has been resolved and all affected services are operating normally again. While the issue is fixed, we strongly encourage all merchants to verify their sending domains to improve email deliverability and reliability. Proper domain verification helps ensure transactional emails are delivered successfully and are less likely to be flagged by recipient mail providers. Thank you for your patience and understanding during this incident..</p> <p><small>May <var data-var='date'> 15</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Identified</strong> - We’re currently experiencing issues with email delivery for some shops. Shops that have already verified a sending domain are not affected, since they use another vendor for mail sending. We’re working on resolving the issue. In the meantime, affected shops can verify a sending domain in the administration to restore email delivery..</p> <p><small>May <var data-var='date'> 16</var>, <var data-var='time'>08:34:15</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a temporary fix and are currently monitoring the situation. .</p> ]]> Fri, 15 May 2026 15:00:00 +0000 https://status.shopware.com/incident/cmp81rg8v00xzp3k45r2br9nn https://status.shopware.com/incident/cmp81rg8v00xzp3k45r2br9nn Infrastructure maintenance Type: Maintenance Duration: 1 hour and 11 minutes Affected Components: Infrastructure Services May 14, 11:00:01 GMT+0 - Identified - Maintenance is now in progress May 14, 12:11:14 GMT+0 - Completed - Maintenance has completed successfully. May 14, 11:00:00 GMT+0 - Identified - We will perform scheduled maintenance during this time window to upgrade our infrastructure. Short service interruptions (such as brief restarts) may occur, but we do not expect significant impact to shop availability. We will monitor the rollout closely and keep you updated if anything changes. Type: Maintenance

Duration: 1 hour and 11 minutes

Affected Components:

<p><small>May <var data-var='date'> 14</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 14</var>, <var data-var='time'>12:11:14</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>May <var data-var='date'> 14</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will perform scheduled maintenance during this time window to upgrade our infrastructure. Short service interruptions (such as brief restarts) may occur, but we do not expect significant impact to shop availability. We will monitor the rollout closely and keep you updated if anything changes..</p> ]]> Thu, 14 May 2026 11:00:00 +0000 https://status.shopware.com/maintenance/cmp3wiwry01jep0k18vwa4hfr https://status.shopware.com/maintenance/cmp3wiwry01jep0k18vwa4hfr Infrastructure maintenance Type: Maintenance Duration: 1 hour and 30 minutes Affected Components: Infrastructure Services May 12, 10:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Only slight delay or interruption on metrics displayed in Grafana. May 12, 10:00:01 GMT+0 - Identified - Maintenance is now in progress May 12, 11:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components:

<p><small>May <var data-var='date'> 12</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time. Only slight delay or interruption on metrics displayed in Grafana..</p> <p><small>May <var data-var='date'> 12</var>, <var data-var='time'>10:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 12</var>, <var data-var='time'>11:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 12 May 2026 10:00:00 +0000 https://status.shopware.com/maintenance/cmp15aebn05w08iwp83zjigf6 https://status.shopware.com/maintenance/cmp15aebn05w08iwp83zjigf6 SwagAnalytics mysql update Type: Maintenance Duration: 22 minutes Affected Components: Shopware Analytics May 12, 01:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. May 12, 01:00:01 GMT+0 - Identified - Maintenance is now in progress May 12, 01:22:22 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 22 minutes

Affected Components:

<p><small>May <var data-var='date'> 12</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>May <var data-var='date'> 12</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 12</var>, <var data-var='time'>01:22:22</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Tue, 12 May 2026 01:00:00 +0000 https://status.shopware.com/maintenance/cmp17widx067hkpr4bcwx0vmp https://status.shopware.com/maintenance/cmp17widx067hkpr4bcwx0vmp API issue Type: Incident Duration: 20 minutes Affected Components: Infrastructure Services May 11, 06:00:01 GMT+0 - Investigating - We are currently investigating this incident. May 11, 06:00:00 GMT+0 - Investigating - We had an incident in our API that prevented the build, deployment, exec and async commands from working. We have identified the root issue. Our API is now working as expected. While we work on a fix to prevent this from happening again, we have temporarily disabled the async command (sw-paas command create). This incident had no impact on any application running on our platform. May 11, 06:20:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 20 minutes

Affected Components:

<p><small>May <var data-var='date'> 11</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>May <var data-var='date'> 11</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We had an incident in our API that prevented the build, deployment, exec and async commands from working. We have identified the root issue. Our API is now working as expected. While we work on a fix to prevent this from happening again, we have temporarily disabled the async command (sw-paas command create). This incident had no impact on any application running on our platform..</p> <p><small>May <var data-var='date'> 11</var>, <var data-var='time'>06:20:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 11 May 2026 06:00:00 +0000 https://status.shopware.com/incident/cmp1ardzi06kiekyjzxzseu9p https://status.shopware.com/incident/cmp1ardzi06kiekyjzxzseu9p Infrastructure maintenance Type: Maintenance Duration: 9 minutes Affected Components: Application Services, Infrastructure Services May 6, 11:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. May 6, 11:00:01 GMT+0 - Identified - Maintenance is now in progress May 6, 11:08:58 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 9 minutes

Affected Components: ,

<p><small>May <var data-var='date'> 6</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>11:08:58</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Wed, 6 May 2026 11:00:00 +0000 https://status.shopware.com/maintenance/cmottd62b0552admosb4t382s https://status.shopware.com/maintenance/cmottd62b0552admosb4t382s Infrastructure maintenance - security update Type: Maintenance Duration: 2 hours Affected Components: Infrastructure Services Apr 30, 10:30:00 GMT+0 - Identified - A CVE([https://nvd.nist.gov/vuln/detail/CVE-2026-31431)](https://nvd.nist.gov/vuln/detail/CVE-2026-31431) was published yesterday. After verification, we confirmed that our infrastructure is affected. This maintenance is being carried out to deploy a fix that mitigates the issue and prevents exploitation. This maintenance will have no impact on the application. Our investigation has found no evidence that this issue has been exploited in our infrastructure. Apr 30, 10:30:01 GMT+0 - Identified - Maintenance is now in progress Apr 30, 12:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Apr <var data-var='date'> 30</var>, <var data-var='time'>10:30:00</var> GMT+0</small><br><strong>Identified</strong> - A CVE([https://nvd.nist.gov/vuln/detail/CVE-2026-31431)](https://nvd.nist.gov/vuln/detail/CVE-2026-31431) was published yesterday. After verification, we confirmed that our infrastructure is affected. This maintenance is being carried out to deploy a fix that mitigates the issue and prevents exploitation. This maintenance will have no impact on the application. Our investigation has found no evidence that this issue has been exploited in our infrastructure..</p> <p><small>Apr <var data-var='date'> 30</var>, <var data-var='time'>10:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 30</var>, <var data-var='time'>12:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 30 Apr 2026 10:30:00 +0000 https://status.shopware.com/maintenance/cmol9ei7k05znjaai957uji4u https://status.shopware.com/maintenance/cmol9ei7k05znjaai957uji4u Infrastructure Updates Type: Maintenance Duration: 1 hour and 13 minutes Affected Components: Application Services, Infrastructure Services Apr 28, 12:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 28, 13:12:51 GMT+0 - Completed - Maintenance has completed successfully. Apr 28, 12:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 1 hour and 13 minutes

Affected Components: ,

<p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>12:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>13:12:51</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Tue, 28 Apr 2026 12:00:00 +0000 https://status.shopware.com/maintenance/cmoh8ox2900bdc6ur6barpr0s https://status.shopware.com/maintenance/cmoh8ox2900bdc6ur6barpr0s Shopware PaaS Native API Type: Maintenance Duration: 1 hour Affected Components: Infrastructure Services Apr 27, 11:00:00 GMT+0 - Identified - We would like to inform you of scheduled maintenance on our API services to introduce enhanced identity and access management capabilities. This update will enable self-service user management and the creation of service accounts, providing greater flexibility and control over how you manage access to your applications. No applications will be affected by this change. During this maintenance window, you may experience brief interruptions or transient errors as components are updated and restarted. We expect minimal disruption and will take measures to ensure a smooth rollout. We appreciate your understanding and cooperation as we continue to improve our platform. Apr 27, 11:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 27, 12:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Apr <var data-var='date'> 27</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - We would like to inform you of scheduled maintenance on our API services to introduce enhanced identity and access management capabilities. This update will enable self-service user management and the creation of service accounts, providing greater flexibility and control over how you manage access to your applications. No applications will be affected by this change. During this maintenance window, you may experience brief interruptions or transient errors as components are updated and restarted. We expect minimal disruption and will take measures to ensure a smooth rollout. We appreciate your understanding and cooperation as we continue to improve our platform..</p> <p><small>Apr <var data-var='date'> 27</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 27</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 27 Apr 2026 11:00:00 +0000 https://status.shopware.com/maintenance/cmobgnntv009w12en8wy3ikmn https://status.shopware.com/maintenance/cmobgnntv009w12en8wy3ikmn OpenSearch Clusters Rolling Upgrade Type: Maintenance Duration: 2 hours Affected Components: Infrastructure Services Apr 20, 04:00:00 GMT+0 - Identified - We would like to inform you of scheduled maintenance on our OpenSearch clusters to perform a rolling upgrade. This upgrade will enhance performance, security, and introduce new features to better support your workloads. You may experience brief increases in query latency or transient connection retries as individual nodes are cycled. We appreciate your patience and cooperation as we work to improve our services. Apr 20, 04:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 20, 06:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Apr <var data-var='date'> 20</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Identified</strong> - We would like to inform you of scheduled maintenance on our OpenSearch clusters to perform a rolling upgrade. This upgrade will enhance performance, security, and introduce new features to better support your workloads. You may experience brief increases in query latency or transient connection retries as individual nodes are cycled. We appreciate your patience and cooperation as we work to improve our services..</p> <p><small>Apr <var data-var='date'> 20</var>, <var data-var='time'>04:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 20</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 20 Apr 2026 04:00:00 +0000 https://status.shopware.com/maintenance/cmo2s30vc0enj2rf67qfvma76 https://status.shopware.com/maintenance/cmo2s30vc0enj2rf67qfvma76 Infrastructure Updates Type: Maintenance Duration: 2 hours Affected Components: Infrastructure Services, Application Services Apr 14, 12:15:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. A short down time might happen. Apr 14, 12:15:01 GMT+0 - Identified - Maintenance is now in progress Apr 14, 14:15:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: ,

<p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>12:15:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time. A short down time might happen..</p> <p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>12:15:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>14:15:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 14 Apr 2026 12:15:00 +0000 https://status.shopware.com/maintenance/cmnyjhedt00vdb1t3bbzqlafx https://status.shopware.com/maintenance/cmnyjhedt00vdb1t3bbzqlafx Empty responses on Copilot Type: Incident Duration: 1 hour and 52 minutes Affected Components: Shopware AI - Copilot Mar 24, 10:18:27 GMT+0 - Investigating - We are currently investigating the issue in our AWS infrastructure. Mar 24, 10:55:13 GMT+0 - Monitoring - We identified an issue in our AWS infrastructure, fixed it, and are monitoring its behavior. Mar 24, 12:10:09 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 52 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>10:18:27</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating the issue in our AWS infrastructure..</p> <p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>10:55:13</var> GMT+0</small><br><strong>Monitoring</strong> - We identified an issue in our AWS infrastructure, fixed it, and are monitoring its behavior..</p> <p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>12:10:09</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 24 Mar 2026 10:18:27 +0000 https://status.shopware.com/incident/cmn4goywm06j0s5skl6ysgxrg https://status.shopware.com/incident/cmn4goywm06j0s5skl6ysgxrg Empty responses on Copilot Type: Incident Duration: 16 minutes Affected Components: Shopware AI - Copilot Mar 24, 09:45:00 GMT+0 - Identified - Copilot was returning empty responses because of an issue with our AWS infrastructure. Mar 24, 10:01:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 16 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>09:45:00</var> GMT+0</small><br><strong>Identified</strong> - Copilot was returning empty responses because of an issue with our AWS infrastructure..</p> <p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>10:01:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 24 Mar 2026 09:45:00 +0000 https://status.shopware.com/incident/cmn4gisxa08geia7oddrfw6j7 https://status.shopware.com/incident/cmn4gisxa08geia7oddrfw6j7 Shopware SaaS - Administration login not possible Type: Incident Duration: 11 minutes Affected Components: , Application Services, Shopware SaaS → Mar 6, 07:11:31 GMT+0 - Investigating - We are currently investigating this incident. Mar 6, 07:22:58 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 11 minutes

Affected Components: ,

<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>07:11:31</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>07:22:58</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 6 Mar 2026 07:11:31 +0000 https://status.shopware.com/incident/cmmek391i03dd56znbrbfi1qy https://status.shopware.com/incident/cmmek391i03dd56znbrbfi1qy Shopware Authentication - Update Type: Maintenance Duration: 1 hour and 30 minutes Affected Components: Shopware Login & Authentication Mar 6, 05:30:00 GMT+0 - Identified - We expect non or little maintenance downtime of authentication. You might be experiencing some unexpected user interface behavior. Mar 6, 05:30:01 GMT+0 - Identified - Maintenance is now in progress Mar 6, 07:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>05:30:00</var> GMT+0</small><br><strong>Identified</strong> - We expect non or little maintenance downtime of authentication. You might be experiencing some unexpected user interface behavior..</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>05:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 6 Mar 2026 05:30:00 +0000 https://status.shopware.com/maintenance/cmmdmp3zt145wy2o0tyiwnyq5 https://status.shopware.com/maintenance/cmmdmp3zt145wy2o0tyiwnyq5 Shopware SaaS - Application update Type: Maintenance Duration: 1 hour and 25 minutes Affected Components: Application Services Mar 2, 06:30:01 GMT+0 - Identified - Maintenance is now in progress Mar 2, 07:55:26 GMT+0 - Completed - Maintenance has completed successfully. Mar 2, 06:30:00 GMT+0 - Identified - We will be updating all Shopware SaaS shops to a new application version. Despite the long duration of the maintenance window, each individual shop update takes between 5 and 15 minutes. Type: Maintenance

Duration: 1 hour and 25 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>06:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>07:55:26</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>06:30:00</var> GMT+0</small><br><strong>Identified</strong> - We will be updating all Shopware SaaS shops to a new application version. Despite the long duration of the maintenance window, each individual shop update takes between 5 and 15 minutes..</p> ]]> Mon, 2 Mar 2026 06:30:00 +0000 https://status.shopware.com/maintenance/cmm4mp2o610n0hrimtla62mhl https://status.shopware.com/maintenance/cmm4mp2o610n0hrimtla62mhl Shopware Business Platform Infrastructure Type: Maintenance Duration: 2 hours Affected Components: Shopware Store, Shopware Account (account.shopware.com), Shopware Composer Registry (packages.shopware.com), , Shopware Documentation, API, Extension checking service, Shopware Business Platform → Feb 19, 19:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 19, 20:00:00 GMT+0 - Identified - As part of a scheduled maintenance, we're modernizing our infrastructure to improve the performance, stability, and scalability of our services in the long term. During this time, the affected services might experience brief interruptions or limited availability. We're doing our best to keep any downtime as short as possible and appreciate your understanding. Feb 19, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: , , , , , ,

<p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>19:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - As part of a scheduled maintenance, we're modernizing our infrastructure to improve the performance, stability, and scalability of our services in the long term. During this time, the affected services might experience brief interruptions or limited availability. We're doing our best to keep any downtime as short as possible and appreciate your understanding..</p> <p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 19 Feb 2026 20:00:00 +0000 https://status.shopware.com/maintenance/cmlthztlf0caqqmpz7hisj37e https://status.shopware.com/maintenance/cmlthztlf0caqqmpz7hisj37e Heavy load on database cluster Type: Incident Duration: 1 hour and 46 minutes Affected Components: Infrastructure Services Feb 16, 15:11:56 GMT+0 - Investigating - We are currently investigating heavy load on one of our database clusters which is causing slow response times for storefront and administration. Feb 16, 15:47:21 GMT+0 - Monitoring - We have implemented a fix and most of the shops are back to normal performance. Feb 16, 16:58:24 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 46 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>15:11:56</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating heavy load on one of our database clusters which is causing slow response times for storefront and administration..</p> <p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>15:47:21</var> GMT+0</small><br><strong>Monitoring</strong> - We have implemented a fix and most of the shops are back to normal performance..</p> <p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>16:58:24</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 16 Feb 2026 15:11:56 +0000 https://status.shopware.com/incident/cmlpbbqe500y3u91ui368474p https://status.shopware.com/incident/cmlpbbqe500y3u91ui368474p Shopware SaaS - Application update Type: Maintenance Duration: 7 hours Affected Components: Application Services Feb 2, 07:00:00 GMT+0 - Identified - We will be updating all Shopware SaaS shops to a new application version. Despite the long duration of the maintenance window, each individual shop update takes between 5 and 15 minutes. Feb 2, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 2, 14:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 7 hours

Affected Components:

<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be updating all Shopware SaaS shops to a new application version. Despite the long duration of the maintenance window, each individual shop update takes between 5 and 15 minutes..</p> <p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 2 Feb 2026 07:00:00 +0000 https://status.shopware.com/maintenance/cml0zqnyp0334thhcwbcdu066 https://status.shopware.com/maintenance/cml0zqnyp0334thhcwbcdu066 Heavy load on database cluster Type: Incident Duration: 24 minutes Affected Components: Shopware Store, Shopware Account (account.shopware.com), Shopware Composer Registry (packages.shopware.com), , Shopware Documentation, API, Extension checking service, Shopware Business Platform → Jan 19, 12:38:17 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jan 19, 13:02:38 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 24 minutes

Affected Components: , , , , , ,

<p><small>Jan <var data-var='date'> 19</var>, <var data-var='time'>12:38:17</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Jan <var data-var='date'> 19</var>, <var data-var='time'>13:02:38</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 19 Jan 2026 12:38:17 +0000 https://status.shopware.com/incident/cmkl5i9xr01iwetvcubruomke https://status.shopware.com/incident/cmkl5i9xr01iwetvcubruomke Shopware SaaS - Application update Type: Maintenance Duration: 8 hours Affected Components: Application Services Jan 12, 07:00:00 GMT+0 - Identified - We will be updating all Shopware SaaS shops to a new application version. Despite the long duration of the maintenance window, each individual shop update takes between 5 and 15 minutes. Jan 12, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 12, 15:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 8 hours

Affected Components:

<p><small>Jan <var data-var='date'> 12</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be updating all Shopware SaaS shops to a new application version. Despite the long duration of the maintenance window, each individual shop update takes between 5 and 15 minutes..</p> <p><small>Jan <var data-var='date'> 12</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 12</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 12 Jan 2026 07:00:00 +0000 https://status.shopware.com/maintenance/cmk72benr09ajv6l9sd6swevb https://status.shopware.com/maintenance/cmk72benr09ajv6l9sd6swevb Planned Change to Outgoing IP Addresses – Action May Be Required Type: Maintenance Duration: 27 days and 8 hours Affected Components: Infrastructure Services Jan 1, 08:00:00 GMT+0 - Identified - Starting January 2026, we will gradually transition our platform’s outgoing traffic to a new IP address range over the course of several weeks: ℹ️ New outgoing IP range: 185.137.156.0/27 and 18.98.3.188/30 This change will not affect all customers at the same time. If your systems restrict inbound traffic by IP, e.g. for webhooks please ensure that the new range is added to your allowlists to avoid potential disruptions during the migration period. We recommend applying this update in advance to ensure a smooth transition. If you have any questions, our support team is ready to help. Jan 1, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 28, 16:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 27 days and 8 hours

Affected Components:

<p><small>Jan <var data-var='date'> 1</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - Starting January 2026, we will gradually transition our platform’s outgoing traffic to a new IP address range over the course of several weeks: ℹ️ New outgoing IP range: 185.137.156.0/27 and 18.98.3.188/30 This change will not affect all customers at the same time. If your systems restrict inbound traffic by IP, e.g. for webhooks please ensure that the new range is added to your allowlists to avoid potential disruptions during the migration period. We recommend applying this update in advance to ensure a smooth transition. If you have any questions, our support team is ready to help..</p> <p><small>Jan <var data-var='date'> 1</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 28</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 1 Jan 2026 08:00:00 +0000 https://status.shopware.com/maintenance/cmizy7k1w00aa6w84gx53m0me https://status.shopware.com/maintenance/cmizy7k1w00aa6w84gx53m0me Issues with serving assets via CDN Type: Incident Duration: 49 minutes Affected Components: , Infrastructure Services, Shopware SaaS → Dec 12, 14:23:14 GMT+0 - Resolved - This incident has been resolved. Dec 12, 13:33:57 GMT+0 - Investigating - We are currently investigating this incident. Dec 12, 13:46:38 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 49 minutes

Affected Components: ,

<p><small>Dec <var data-var='date'> 12</var>, <var data-var='time'>14:23:14</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Dec <var data-var='date'> 12</var>, <var data-var='time'>13:33:57</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Dec <var data-var='date'> 12</var>, <var data-var='time'>13:46:38</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Fri, 12 Dec 2025 13:33:57 +0000 https://status.shopware.com/incident/cmj2wrilw017u6lamjd93xy9t https://status.shopware.com/incident/cmj2wrilw017u6lamjd93xy9t Response degradation Type: Incident Duration: 2 hours and 29 minutes Affected Components: Shopware AI - Copilot Dec 9, 11:26:00 GMT+0 - Investigating - We are currently investigating the degraded responses. Dec 9, 13:54:39 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 29 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>11:26:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating the degraded responses..</p> <p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>13:54:39</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 9 Dec 2025 11:26:00 +0000 https://status.shopware.com/incident/cmiykizoj0jmhd37ohvqxcza3 https://status.shopware.com/incident/cmiykizoj0jmhd37ohvqxcza3 Analytics app server outage Type: Incident Duration: 40 minutes Affected Components: Shopware Analytics Nov 26, 14:20:00 GMT+0 - Investigating - Hit a rate limit by AWS. Nov 26, 15:00:00 GMT+0 - Resolved - Fixed it with a cache layer. This incident has been resolved. Type: Incident

Duration: 40 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 26</var>, <var data-var='time'>14:20:00</var> GMT+0</small><br><strong>Investigating</strong> - Hit a rate limit by AWS..</p> <p><small>Nov <var data-var='date'> 26</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Resolved</strong> - Fixed it with a cache layer. This incident has been resolved..</p> ]]> Wed, 26 Nov 2025 14:20:00 +0000 https://status.shopware.com/incident/cmig52qeg0241kxeuvmcie0ku https://status.shopware.com/incident/cmig52qeg0241kxeuvmcie0ku Shopware SaaS - Application update Type: Maintenance Duration: 4 hours Affected Components: Application Services Nov 20, 07:00:00 GMT+0 - Identified - We will be updating all Shopware SaaS shops to a new application version. Despite the long duration of the maintenance window, each individual shop update takes between 5 and 15 minutes. This update contains an important bugfix, that addresses an issues which prevented to cancel/uninstall extensions. Nov 20, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 20, 11:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

Affected Components:

<p><small>Nov <var data-var='date'> 20</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be updating all Shopware SaaS shops to a new application version. Despite the long duration of the maintenance window, each individual shop update takes between 5 and 15 minutes. This update contains an important bugfix, that addresses an issues which prevented to cancel/uninstall extensions..</p> <p><small>Nov <var data-var='date'> 20</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 20</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 20 Nov 2025 07:00:00 +0000 https://status.shopware.com/maintenance/cmi5zszg104mnxdalpgjble7e https://status.shopware.com/maintenance/cmi5zszg104mnxdalpgjble7e Degraded database cluster Type: Incident Duration: 2 hours and 10 minutes Affected Components: Shopware Composer Registry (packages.shopware.com), Shopware Store, Shopware Account (account.shopware.com), , Shopware Documentation, API, Extension checking service, Shopware Business Platform → Nov 19, 15:50:07 GMT+0 - Investigating - We are currently investigating this incident. Nov 19, 16:53:29 GMT+0 - Identified - We are continuing to work on a fix for this incident. Nov 19, 17:12:31 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Nov 19, 18:00:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 10 minutes

Affected Components: , , , , , ,

<p><small>Nov <var data-var='date'> 19</var>, <var data-var='time'>15:50:07</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Nov <var data-var='date'> 19</var>, <var data-var='time'>16:53:29</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Nov <var data-var='date'> 19</var>, <var data-var='time'>17:12:31</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Nov <var data-var='date'> 19</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 19 Nov 2025 15:50:07 +0000 https://status.shopware.com/incident/cmi66i0hp08bmub9jz28elh62 https://status.shopware.com/incident/cmi66i0hp08bmub9jz28elh62 Degraded Performance Type: Incident Duration: 1 hour and 18 minutes Affected Components: Infrastructure Services Nov 17, 08:30:00 GMT+0 - Monitoring - Between 9am (GMT+1) and 10am (GMT+1), some users experienced degraded performance due to an issue with our auto-scaling system. The root cause was identified as a misconfiguration in the auto-scaling parameters, which limited resource allocation during peak demand. The configuration has been corrected, and systems are now performing normally. We will continue to monitor stability closely. Nov 17, 09:17:39 GMT+0 - Resolved - The degraded performance issue has been fully resolved. The root cause—a misconfiguration in our auto-scaling setup—was corrected, and all services are now operating normally. We’ve implemented additional monitoring to ensure this does not recur. Thank you for your patience while we worked to restore full performance. Nov 17, 08:00:00 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 1 hour and 18 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>08:30:00</var> GMT+0</small><br><strong>Monitoring</strong> - Between 9am (GMT+1) and 10am (GMT+1), some users experienced degraded performance due to an issue with our auto-scaling system. The root cause was identified as a misconfiguration in the auto-scaling parameters, which limited resource allocation during peak demand. The configuration has been corrected, and systems are now performing normally. We will continue to monitor stability closely..</p> <p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>09:17:39</var> GMT+0</small><br><strong>Resolved</strong> - The degraded performance issue has been fully resolved. The root cause—a misconfiguration in our auto-scaling setup—was corrected, and all services are now operating normally. We’ve implemented additional monitoring to ensure this does not recur. Thank you for your patience while we worked to restore full performance..</p> <p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Mon, 17 Nov 2025 08:00:00 +0000 https://status.shopware.com/incident/cmi2wu58t00q831y2bg34espy https://status.shopware.com/incident/cmi2wu58t00q831y2bg34espy Shopware SaaS - Application update Type: Maintenance Duration: 3 hours Affected Components: Application Services Nov 14, 07:00:00 GMT+0 - Identified - We will rollout a bugfix that requires a theme recompile. Despite the long duration of the maintenance window, each individual shop update takes between 30 and 60 seconds. Nov 14, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 14, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 3 hours

Affected Components:

<p><small>Nov <var data-var='date'> 14</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will rollout a bugfix that requires a theme recompile. Despite the long duration of the maintenance window, each individual shop update takes between 30 and 60 seconds..</p> <p><small>Nov <var data-var='date'> 14</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 14</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 14 Nov 2025 07:00:00 +0000 https://status.shopware.com/maintenance/cmhxhmirz01hs30ojto8vm5fd https://status.shopware.com/maintenance/cmhxhmirz01hs30ojto8vm5fd Shopware SaaS - Application update Type: Maintenance Duration: 8 hours Affected Components: Application Services Nov 3, 07:00:00 GMT+0 - Identified - We will be updating all Shopware SaaS shops to a new application version. Despite the long duration of the maintenance window, each individual shop update takes between 5 and 15 minutes. Nov 3, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 3, 15:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 8 hours

Affected Components:

<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be updating all Shopware SaaS shops to a new application version. Despite the long duration of the maintenance window, each individual shop update takes between 5 and 15 minutes..</p> <p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 3 Nov 2025 07:00:00 +0000 https://status.shopware.com/maintenance/cmhemtsnl00l4z36ca6lif256 https://status.shopware.com/maintenance/cmhemtsnl00l4z36ca6lif256 Shopware SaaS: Increased rate of connection errors Type: Incident Duration: 5 hours and 8 minutes Affected Components: , Infrastructure Services, Shopware SaaS → Oct 24, 10:54:21 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 24, 09:08:12 GMT+0 - Investigating - We are currently investigating this incident. Oct 24, 14:16:12 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 5 hours and 8 minutes

Affected Components: ,

<p><small>Oct <var data-var='date'> 24</var>, <var data-var='time'>10:54:21</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Oct <var data-var='date'> 24</var>, <var data-var='time'>09:08:12</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 24</var>, <var data-var='time'>14:16:12</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 24 Oct 2025 09:08:12 +0000 https://status.shopware.com/incident/cmh4moztb003clm92eeawxzl5 https://status.shopware.com/incident/cmh4moztb003clm92eeawxzl5 Shopware AI - Copilot - Partial responses Type: Incident Duration: 41 minutes Affected Components: Shopware AI - Copilot Oct 22, 10:06:44 GMT+0 - Investigating - We identified an issue in the Shopware AI - Copilot service, where some of the answers are empty. We are investigating to find the root cause of the issue. Oct 22, 10:48:10 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 41 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 22</var>, <var data-var='time'>10:06:44</var> GMT+0</small><br><strong>Investigating</strong> - We identified an issue in the Shopware AI - Copilot service, where some of the answers are empty. We are investigating to find the root cause of the issue..</p> <p><small>Oct <var data-var='date'> 22</var>, <var data-var='time'>10:48:10</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 22 Oct 2025 10:06:44 +0000 https://status.shopware.com/incident/cmh1twkot05ltuqq39yzq3z3m https://status.shopware.com/incident/cmh1twkot05ltuqq39yzq3z3m Service disruption Type: Incident Duration: 5 hours and 48 minutes Affected Components: Shopware Community Hub Oct 20, 08:00:00 GMT+0 - Identified - We are currently experiencing a disruption to several of our platforms due to an ongoing outage related to AWS. Our teams are actively monitoring the situation. Oct 20, 09:44:51 GMT+0 - Monitoring - We are currently experiencing a disruption to several of our platforms due to an ongoing outage related to AWS. Our teams are actively monitoring the situation. Oct 20, 13:48:27 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 5 hours and 48 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are currently experiencing a disruption to several of our platforms due to an ongoing outage related to AWS. Our teams are actively monitoring the situation. .</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>09:44:51</var> GMT+0</small><br><strong>Monitoring</strong> - We are currently experiencing a disruption to several of our platforms due to an ongoing outage related to AWS. Our teams are actively monitoring the situation..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>13:48:27</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 20 Oct 2025 08:00:00 +0000 https://status.shopware.com/incident/cmgyzl4ir01mn3yi3al2uwyhu https://status.shopware.com/incident/cmgyzl4ir01mn3yi3al2uwyhu Storefront/admin/api unavailable Type: Incident Duration: 28 minutes Affected Components: Infrastructure Services Oct 14, 08:32:45 GMT+0 - Investigating - We are currently investigating this incident. Oct 14, 08:35:16 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 14, 09:00:22 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 28 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 14</var>, <var data-var='time'>08:32:45</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 14</var>, <var data-var='time'>08:35:16</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Oct <var data-var='date'> 14</var>, <var data-var='time'>09:00:22</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 14 Oct 2025 08:32:45 +0000 https://status.shopware.com/incident/cmgqb0vxp05lbseykxupmkovg https://status.shopware.com/incident/cmgqb0vxp05lbseykxupmkovg Shopware SaaS - Application update Type: Maintenance Duration: 7 hours Affected Components: Application Services Oct 2, 13:00:00 GMT+0 - Completed - Maintenance has completed successfully Oct 2, 06:00:00 GMT+0 - Identified - We will be updating all Shopware SaaS shops to a new application version. Despite the long duration of the maintenance window, each individual shop update takes between 5 and 15 minutes. Oct 2, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 7 hours

Affected Components:

<p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be updating all Shopware SaaS shops to a new application version. Despite the long duration of the maintenance window, each individual shop update takes between 5 and 15 minutes..</p> <p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Thu, 2 Oct 2025 06:00:00 +0000 https://status.shopware.com/maintenance/cmg81g5430540jbb7td6yx8te https://status.shopware.com/maintenance/cmg81g5430540jbb7td6yx8te Shopware Business Platform Infrastructure Type: Maintenance Duration: 2 hours Affected Components: Extension checking service, Shopware Documentation, API, , Shopware Composer Registry (packages.shopware.com), Shopware Store, Shopware Account (account.shopware.com), Shopware Business Platform → Oct 1, 23:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 2, 01:00:00 GMT+0 - Completed - Maintenance has completed successfully Oct 1, 23:00:00 GMT+0 - Identified - As part of a scheduled maintenance, we're modernizing our infrastructure to improve the performance, stability, and scalability of our services in the long term. During this time, the affected services might experience brief interruptions or limited availability. We're doing our best to keep any downtime as short as possible and appreciate your understanding. Type: Maintenance

Duration: 2 hours

Affected Components: , , , , , ,

<p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>23:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - As part of a scheduled maintenance, we're modernizing our infrastructure to improve the performance, stability, and scalability of our services in the long term. During this time, the affected services might experience brief interruptions or limited availability. We're doing our best to keep any downtime as short as possible and appreciate your understanding..</p> ]]> Wed, 1 Oct 2025 23:00:00 +0000 https://status.shopware.com/maintenance/cmg80ftpi002xgc44uxkjp8ra https://status.shopware.com/maintenance/cmg80ftpi002xgc44uxkjp8ra Increased error rate during checkouts Type: Incident Duration: 1 hour and 34 minutes Affected Components: Application Services Aug 31, 07:50:45 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Aug 31, 07:42:25 GMT+0 - Investigating - We are currently investigating an increased error rate during checkouts/adding products to the cart. Aug 31, 09:16:10 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 34 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 31</var>, <var data-var='time'>07:50:45</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Aug <var data-var='date'> 31</var>, <var data-var='time'>07:42:25</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an increased error rate during checkouts/adding products to the cart..</p> <p><small>Aug <var data-var='date'> 31</var>, <var data-var='time'>09:16:10</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sun, 31 Aug 2025 07:42:25 +0000 https://status.shopware.com/incident/cmezduoyt004izk3kfxre5fgv https://status.shopware.com/incident/cmezduoyt004izk3kfxre5fgv Shopware SaaS - Administration login issues Type: Incident Duration: 54 minutes Affected Components: Application Services Aug 29, 08:14:09 GMT+0 - Resolved - This incident has been resolved. Aug 29, 07:20:23 GMT+0 - Investigating - We are currently investigating a problem that some users cannot log into the administration. The storefront + customer login is not affected by this. Aug 29, 07:42:13 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 54 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 29</var>, <var data-var='time'>08:14:09</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 29</var>, <var data-var='time'>07:20:23</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating a problem that some users cannot log into the administration. The storefront + customer login is not affected by this..</p> <p><small>Aug <var data-var='date'> 29</var>, <var data-var='time'>07:42:13</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Fri, 29 Aug 2025 07:20:23 +0000 https://status.shopware.com/incident/cmewi6n9f0075edylmihhxt3f https://status.shopware.com/incident/cmewi6n9f0075edylmihhxt3f Message queue backlog - causing delay in message queue processing Type: Incident Duration: 2 hours and 21 minutes Affected Components: , Application Services, Shopware SaaS → Aug 12, 10:45:16 GMT+0 - Investigating - There is a significant message queue backlog, which can cause delays for several operations like sending e-mails, compiling themes, webhooks etc. Aug 12, 13:06:02 GMT+0 - Resolved - This incident has been resolved. Message backlog has been reduced and countermeasure are in place. There should no longer be a noticeable delay. Type: Incident

Duration: 2 hours and 21 minutes

Affected Components: ,

<p><small>Aug <var data-var='date'> 12</var>, <var data-var='time'>10:45:16</var> GMT+0</small><br><strong>Investigating</strong> - There is a significant message queue backlog, which can cause delays for several operations like sending e-mails, compiling themes, webhooks etc..</p> <p><small>Aug <var data-var='date'> 12</var>, <var data-var='time'>13:06:02</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Message backlog has been reduced and countermeasure are in place. There should no longer be a noticeable delay..</p> ]]> Tue, 12 Aug 2025 10:45:16 +0000 https://status.shopware.com/incident/cme8f0nm7039sml3p1d4fo5br https://status.shopware.com/incident/cme8f0nm7039sml3p1d4fo5br Outgoing emails not delivered to recipients Type: Incident Duration: 1 hour and 22 minutes Affected Components: , Shopware Account (account.shopware.com), Extension checking service, Shopware Store, API, Shopware Composer Registry (packages.shopware.com), Shopware Business Platform → Jul 12, 07:54:00 GMT+0 - Resolved - This incident has been resolved. Jul 12, 06:32:00 GMT+0 - Investigating - We are currently investigating this incident. Jul 12, 07:42:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 1 hour and 22 minutes

Affected Components: , , , , ,

<p><small>Jul <var data-var='date'> 12</var>, <var data-var='time'>07:54:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jul <var data-var='date'> 12</var>, <var data-var='time'>06:32:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jul <var data-var='date'> 12</var>, <var data-var='time'>07:42:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Sat, 12 Jul 2025 06:32:00 +0000 https://status.shopware.com/incident/cmczx5kbk002eh15z980if55w https://status.shopware.com/incident/cmczx5kbk002eh15z980if55w