Shopware Status - Incident history https://status.shopware.com Shopware Mon, 20 Apr 2026 04:00:00 +0000 OpenSearch Clusters Rolling Upgrade Type: Maintenance Affected Components: Infrastructure Services Apr 20, 04:00:00 GMT+0 - Identified - We would like to inform you of scheduled maintenance on our OpenSearch clusters to perform a rolling upgrade. This upgrade will enhance performance, security, and introduce new features to better support your workloads. You may experience brief increases in query latency or transient connection retries as individual nodes are cycled. We appreciate your patience and cooperation as we work to improve our services. Type: Maintenance

Affected Components:

<p><small>Apr <var data-var='date'> 20</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Identified</strong> - We would like to inform you of scheduled maintenance on our OpenSearch clusters to perform a rolling upgrade. This upgrade will enhance performance, security, and introduce new features to better support your workloads. You may experience brief increases in query latency or transient connection retries as individual nodes are cycled. We appreciate your patience and cooperation as we work to improve our services..</p> ]]> Mon, 20 Apr 2026 04:00:00 +0000 https://status.shopware.com/maintenance/cmo2s30vc0enj2rf67qfvma76 https://status.shopware.com/maintenance/cmo2s30vc0enj2rf67qfvma76 Infrastructure Updates Type: Maintenance Duration: 2 hours Affected Components: Infrastructure Services, Application Services Apr 14, 12:15:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. A short down time might happen. Apr 14, 12:15:01 GMT+0 - Identified - Maintenance is now in progress Apr 14, 14:15:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: ,

<p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>12:15:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time. A short down time might happen..</p> <p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>12:15:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>14:15:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 14 Apr 2026 12:15:00 +0000 https://status.shopware.com/maintenance/cmnyjhedt00vdb1t3bbzqlafx https://status.shopware.com/maintenance/cmnyjhedt00vdb1t3bbzqlafx Empty responses on Copilot Type: Incident Duration: 1 hour and 52 minutes Affected Components: Shopware AI - Copilot Mar 24, 10:18:27 GMT+0 - Investigating - We are currently investigating the issue in our AWS infrastructure. Mar 24, 10:55:13 GMT+0 - Monitoring - We identified an issue in our AWS infrastructure, fixed it, and are monitoring its behavior. Mar 24, 12:10:09 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 52 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>10:18:27</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating the issue in our AWS infrastructure..</p> <p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>10:55:13</var> GMT+0</small><br><strong>Monitoring</strong> - We identified an issue in our AWS infrastructure, fixed it, and are monitoring its behavior..</p> <p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>12:10:09</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 24 Mar 2026 10:18:27 +0000 https://status.shopware.com/incident/cmn4goywm06j0s5skl6ysgxrg https://status.shopware.com/incident/cmn4goywm06j0s5skl6ysgxrg Empty responses on Copilot Type: Incident Duration: 16 minutes Affected Components: Shopware AI - Copilot Mar 24, 09:45:00 GMT+0 - Identified - Copilot was returning empty responses because of an issue with our AWS infrastructure. Mar 24, 10:01:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 16 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>09:45:00</var> GMT+0</small><br><strong>Identified</strong> - Copilot was returning empty responses because of an issue with our AWS infrastructure..</p> <p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>10:01:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 24 Mar 2026 09:45:00 +0000 https://status.shopware.com/incident/cmn4gisxa08geia7oddrfw6j7 https://status.shopware.com/incident/cmn4gisxa08geia7oddrfw6j7 Shopware SaaS - Administration login not possible Type: Incident Duration: 11 minutes Affected Components: , Application Services, Shopware SaaS → Mar 6, 07:11:31 GMT+0 - Investigating - We are currently investigating this incident. Mar 6, 07:22:58 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 11 minutes

Affected Components: ,

<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>07:11:31</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>07:22:58</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 6 Mar 2026 07:11:31 +0000 https://status.shopware.com/incident/cmmek391i03dd56znbrbfi1qy https://status.shopware.com/incident/cmmek391i03dd56znbrbfi1qy Shopware Authentication - Update Type: Maintenance Duration: 1 hour and 30 minutes Affected Components: Shopware Login & Authentication Mar 6, 05:30:00 GMT+0 - Identified - We expect non or little maintenance downtime of authentication. You might be experiencing some unexpected user interface behavior. Mar 6, 05:30:01 GMT+0 - Identified - Maintenance is now in progress Mar 6, 07:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>05:30:00</var> GMT+0</small><br><strong>Identified</strong> - We expect non or little maintenance downtime of authentication. You might be experiencing some unexpected user interface behavior..</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>05:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 6 Mar 2026 05:30:00 +0000 https://status.shopware.com/maintenance/cmmdmp3zt145wy2o0tyiwnyq5 https://status.shopware.com/maintenance/cmmdmp3zt145wy2o0tyiwnyq5 Shopware SaaS - Application update Type: Maintenance Duration: 1 hour and 25 minutes Affected Components: Application Services Mar 2, 06:30:01 GMT+0 - Identified - Maintenance is now in progress Mar 2, 07:55:26 GMT+0 - Completed - Maintenance has completed successfully. Mar 2, 06:30:00 GMT+0 - Identified - We will be updating all Shopware SaaS shops to a new application version. Despite the long duration of the maintenance window, each individual shop update takes between 5 and 15 minutes. Type: Maintenance

Duration: 1 hour and 25 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>06:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>07:55:26</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>06:30:00</var> GMT+0</small><br><strong>Identified</strong> - We will be updating all Shopware SaaS shops to a new application version. Despite the long duration of the maintenance window, each individual shop update takes between 5 and 15 minutes..</p> ]]> Mon, 2 Mar 2026 06:30:00 +0000 https://status.shopware.com/maintenance/cmm4mp2o610n0hrimtla62mhl https://status.shopware.com/maintenance/cmm4mp2o610n0hrimtla62mhl Shopware Business Platform Infrastructure Type: Maintenance Duration: 2 hours Affected Components: Shopware Store, Shopware Account (account.shopware.com), Shopware Composer Registry (packages.shopware.com), , Shopware Documentation, API, Extension checking service, Shopware Business Platform → Feb 19, 19:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 19, 20:00:00 GMT+0 - Identified - As part of a scheduled maintenance, we're modernizing our infrastructure to improve the performance, stability, and scalability of our services in the long term. During this time, the affected services might experience brief interruptions or limited availability. We're doing our best to keep any downtime as short as possible and appreciate your understanding. Feb 19, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: , , , , , ,

<p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>19:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - As part of a scheduled maintenance, we're modernizing our infrastructure to improve the performance, stability, and scalability of our services in the long term. During this time, the affected services might experience brief interruptions or limited availability. We're doing our best to keep any downtime as short as possible and appreciate your understanding..</p> <p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 19 Feb 2026 20:00:00 +0000 https://status.shopware.com/maintenance/cmlthztlf0caqqmpz7hisj37e https://status.shopware.com/maintenance/cmlthztlf0caqqmpz7hisj37e Heavy load on database cluster Type: Incident Duration: 1 hour and 46 minutes Affected Components: Infrastructure Services Feb 16, 15:11:56 GMT+0 - Investigating - We are currently investigating heavy load on one of our database clusters which is causing slow response times for storefront and administration. Feb 16, 15:47:21 GMT+0 - Monitoring - We have implemented a fix and most of the shops are back to normal performance. Feb 16, 16:58:24 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 46 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>15:11:56</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating heavy load on one of our database clusters which is causing slow response times for storefront and administration..</p> <p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>15:47:21</var> GMT+0</small><br><strong>Monitoring</strong> - We have implemented a fix and most of the shops are back to normal performance..</p> <p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>16:58:24</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 16 Feb 2026 15:11:56 +0000 https://status.shopware.com/incident/cmlpbbqe500y3u91ui368474p https://status.shopware.com/incident/cmlpbbqe500y3u91ui368474p Shopware SaaS - Application update Type: Maintenance Duration: 7 hours Affected Components: Application Services Feb 2, 07:00:00 GMT+0 - Identified - We will be updating all Shopware SaaS shops to a new application version. Despite the long duration of the maintenance window, each individual shop update takes between 5 and 15 minutes. Feb 2, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 2, 14:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 7 hours

Affected Components:

<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be updating all Shopware SaaS shops to a new application version. Despite the long duration of the maintenance window, each individual shop update takes between 5 and 15 minutes..</p> <p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 2 Feb 2026 07:00:00 +0000 https://status.shopware.com/maintenance/cml0zqnyp0334thhcwbcdu066 https://status.shopware.com/maintenance/cml0zqnyp0334thhcwbcdu066 Heavy load on database cluster Type: Incident Duration: 24 minutes Affected Components: Shopware Store, Shopware Account (account.shopware.com), Shopware Composer Registry (packages.shopware.com), , Shopware Documentation, API, Extension checking service, Shopware Business Platform → Jan 19, 12:38:17 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jan 19, 13:02:38 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 24 minutes

Affected Components: , , , , , ,

<p><small>Jan <var data-var='date'> 19</var>, <var data-var='time'>12:38:17</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Jan <var data-var='date'> 19</var>, <var data-var='time'>13:02:38</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 19 Jan 2026 12:38:17 +0000 https://status.shopware.com/incident/cmkl5i9xr01iwetvcubruomke https://status.shopware.com/incident/cmkl5i9xr01iwetvcubruomke Shopware SaaS - Application update Type: Maintenance Duration: 8 hours Affected Components: Application Services Jan 12, 07:00:00 GMT+0 - Identified - We will be updating all Shopware SaaS shops to a new application version. Despite the long duration of the maintenance window, each individual shop update takes between 5 and 15 minutes. Jan 12, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 12, 15:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 8 hours

Affected Components:

<p><small>Jan <var data-var='date'> 12</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be updating all Shopware SaaS shops to a new application version. Despite the long duration of the maintenance window, each individual shop update takes between 5 and 15 minutes..</p> <p><small>Jan <var data-var='date'> 12</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 12</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 12 Jan 2026 07:00:00 +0000 https://status.shopware.com/maintenance/cmk72benr09ajv6l9sd6swevb https://status.shopware.com/maintenance/cmk72benr09ajv6l9sd6swevb Planned Change to Outgoing IP Addresses – Action May Be Required Type: Maintenance Duration: 27 days and 8 hours Affected Components: Infrastructure Services Jan 1, 08:00:00 GMT+0 - Identified - Starting January 2026, we will gradually transition our platform’s outgoing traffic to a new IP address range over the course of several weeks: ℹ️ New outgoing IP range: 185.137.156.0/27 and 18.98.3.188/30 This change will not affect all customers at the same time. If your systems restrict inbound traffic by IP, e.g. for webhooks please ensure that the new range is added to your allowlists to avoid potential disruptions during the migration period. We recommend applying this update in advance to ensure a smooth transition. If you have any questions, our support team is ready to help. Jan 1, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 28, 16:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 27 days and 8 hours

Affected Components:

<p><small>Jan <var data-var='date'> 1</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - Starting January 2026, we will gradually transition our platform’s outgoing traffic to a new IP address range over the course of several weeks: ℹ️ New outgoing IP range: 185.137.156.0/27 and 18.98.3.188/30 This change will not affect all customers at the same time. If your systems restrict inbound traffic by IP, e.g. for webhooks please ensure that the new range is added to your allowlists to avoid potential disruptions during the migration period. We recommend applying this update in advance to ensure a smooth transition. If you have any questions, our support team is ready to help..</p> <p><small>Jan <var data-var='date'> 1</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 28</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 1 Jan 2026 08:00:00 +0000 https://status.shopware.com/maintenance/cmizy7k1w00aa6w84gx53m0me https://status.shopware.com/maintenance/cmizy7k1w00aa6w84gx53m0me Issues with serving assets via CDN Type: Incident Duration: 49 minutes Affected Components: , Infrastructure Services, Shopware SaaS → Dec 12, 14:23:14 GMT+0 - Resolved - This incident has been resolved. Dec 12, 13:33:57 GMT+0 - Investigating - We are currently investigating this incident. Dec 12, 13:46:38 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 49 minutes

Affected Components: ,

<p><small>Dec <var data-var='date'> 12</var>, <var data-var='time'>14:23:14</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Dec <var data-var='date'> 12</var>, <var data-var='time'>13:33:57</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Dec <var data-var='date'> 12</var>, <var data-var='time'>13:46:38</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Fri, 12 Dec 2025 13:33:57 +0000 https://status.shopware.com/incident/cmj2wrilw017u6lamjd93xy9t https://status.shopware.com/incident/cmj2wrilw017u6lamjd93xy9t Response degradation Type: Incident Duration: 2 hours and 29 minutes Affected Components: Shopware AI - Copilot Dec 9, 11:26:00 GMT+0 - Investigating - We are currently investigating the degraded responses. Dec 9, 13:54:39 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 29 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>11:26:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating the degraded responses..</p> <p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>13:54:39</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 9 Dec 2025 11:26:00 +0000 https://status.shopware.com/incident/cmiykizoj0jmhd37ohvqxcza3 https://status.shopware.com/incident/cmiykizoj0jmhd37ohvqxcza3 Analytics app server outage Type: Incident Duration: 40 minutes Affected Components: Shopware Analytics Nov 26, 14:20:00 GMT+0 - Investigating - Hit a rate limit by AWS. Nov 26, 15:00:00 GMT+0 - Resolved - Fixed it with a cache layer. This incident has been resolved. Type: Incident

Duration: 40 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 26</var>, <var data-var='time'>14:20:00</var> GMT+0</small><br><strong>Investigating</strong> - Hit a rate limit by AWS..</p> <p><small>Nov <var data-var='date'> 26</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Resolved</strong> - Fixed it with a cache layer. This incident has been resolved..</p> ]]> Wed, 26 Nov 2025 14:20:00 +0000 https://status.shopware.com/incident/cmig52qeg0241kxeuvmcie0ku https://status.shopware.com/incident/cmig52qeg0241kxeuvmcie0ku Shopware SaaS - Application update Type: Maintenance Duration: 4 hours Affected Components: Application Services Nov 20, 07:00:00 GMT+0 - Identified - We will be updating all Shopware SaaS shops to a new application version. Despite the long duration of the maintenance window, each individual shop update takes between 5 and 15 minutes. This update contains an important bugfix, that addresses an issues which prevented to cancel/uninstall extensions. Nov 20, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 20, 11:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

Affected Components:

<p><small>Nov <var data-var='date'> 20</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be updating all Shopware SaaS shops to a new application version. Despite the long duration of the maintenance window, each individual shop update takes between 5 and 15 minutes. This update contains an important bugfix, that addresses an issues which prevented to cancel/uninstall extensions..</p> <p><small>Nov <var data-var='date'> 20</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 20</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 20 Nov 2025 07:00:00 +0000 https://status.shopware.com/maintenance/cmi5zszg104mnxdalpgjble7e https://status.shopware.com/maintenance/cmi5zszg104mnxdalpgjble7e Degraded database cluster Type: Incident Duration: 2 hours and 10 minutes Affected Components: Shopware Composer Registry (packages.shopware.com), Shopware Store, Shopware Account (account.shopware.com), , Shopware Documentation, API, Extension checking service, Shopware Business Platform → Nov 19, 15:50:07 GMT+0 - Investigating - We are currently investigating this incident. Nov 19, 16:53:29 GMT+0 - Identified - We are continuing to work on a fix for this incident. Nov 19, 17:12:31 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Nov 19, 18:00:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 10 minutes

Affected Components: , , , , , ,

<p><small>Nov <var data-var='date'> 19</var>, <var data-var='time'>15:50:07</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Nov <var data-var='date'> 19</var>, <var data-var='time'>16:53:29</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Nov <var data-var='date'> 19</var>, <var data-var='time'>17:12:31</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Nov <var data-var='date'> 19</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 19 Nov 2025 15:50:07 +0000 https://status.shopware.com/incident/cmi66i0hp08bmub9jz28elh62 https://status.shopware.com/incident/cmi66i0hp08bmub9jz28elh62 Degraded Performance Type: Incident Duration: 1 hour and 18 minutes Affected Components: Infrastructure Services Nov 17, 08:30:00 GMT+0 - Monitoring - Between 9am (GMT+1) and 10am (GMT+1), some users experienced degraded performance due to an issue with our auto-scaling system. The root cause was identified as a misconfiguration in the auto-scaling parameters, which limited resource allocation during peak demand. The configuration has been corrected, and systems are now performing normally. We will continue to monitor stability closely. Nov 17, 09:17:39 GMT+0 - Resolved - The degraded performance issue has been fully resolved. The root cause—a misconfiguration in our auto-scaling setup—was corrected, and all services are now operating normally. We’ve implemented additional monitoring to ensure this does not recur. Thank you for your patience while we worked to restore full performance. Nov 17, 08:00:00 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 1 hour and 18 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>08:30:00</var> GMT+0</small><br><strong>Monitoring</strong> - Between 9am (GMT+1) and 10am (GMT+1), some users experienced degraded performance due to an issue with our auto-scaling system. The root cause was identified as a misconfiguration in the auto-scaling parameters, which limited resource allocation during peak demand. The configuration has been corrected, and systems are now performing normally. We will continue to monitor stability closely..</p> <p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>09:17:39</var> GMT+0</small><br><strong>Resolved</strong> - The degraded performance issue has been fully resolved. The root cause—a misconfiguration in our auto-scaling setup—was corrected, and all services are now operating normally. We’ve implemented additional monitoring to ensure this does not recur. Thank you for your patience while we worked to restore full performance..</p> <p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Mon, 17 Nov 2025 08:00:00 +0000 https://status.shopware.com/incident/cmi2wu58t00q831y2bg34espy https://status.shopware.com/incident/cmi2wu58t00q831y2bg34espy Shopware SaaS - Application update Type: Maintenance Duration: 3 hours Affected Components: Application Services Nov 14, 07:00:00 GMT+0 - Identified - We will rollout a bugfix that requires a theme recompile. Despite the long duration of the maintenance window, each individual shop update takes between 30 and 60 seconds. Nov 14, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 14, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 3 hours

Affected Components:

<p><small>Nov <var data-var='date'> 14</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will rollout a bugfix that requires a theme recompile. Despite the long duration of the maintenance window, each individual shop update takes between 30 and 60 seconds..</p> <p><small>Nov <var data-var='date'> 14</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 14</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 14 Nov 2025 07:00:00 +0000 https://status.shopware.com/maintenance/cmhxhmirz01hs30ojto8vm5fd https://status.shopware.com/maintenance/cmhxhmirz01hs30ojto8vm5fd Shopware SaaS - Application update Type: Maintenance Duration: 8 hours Affected Components: Application Services Nov 3, 07:00:00 GMT+0 - Identified - We will be updating all Shopware SaaS shops to a new application version. Despite the long duration of the maintenance window, each individual shop update takes between 5 and 15 minutes. Nov 3, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 3, 15:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 8 hours

Affected Components:

<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be updating all Shopware SaaS shops to a new application version. Despite the long duration of the maintenance window, each individual shop update takes between 5 and 15 minutes..</p> <p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 3 Nov 2025 07:00:00 +0000 https://status.shopware.com/maintenance/cmhemtsnl00l4z36ca6lif256 https://status.shopware.com/maintenance/cmhemtsnl00l4z36ca6lif256 Shopware SaaS: Increased rate of connection errors Type: Incident Duration: 5 hours and 8 minutes Affected Components: , Infrastructure Services, Shopware SaaS → Oct 24, 10:54:21 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 24, 09:08:12 GMT+0 - Investigating - We are currently investigating this incident. Oct 24, 14:16:12 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 5 hours and 8 minutes

Affected Components: ,

<p><small>Oct <var data-var='date'> 24</var>, <var data-var='time'>10:54:21</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Oct <var data-var='date'> 24</var>, <var data-var='time'>09:08:12</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 24</var>, <var data-var='time'>14:16:12</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 24 Oct 2025 09:08:12 +0000 https://status.shopware.com/incident/cmh4moztb003clm92eeawxzl5 https://status.shopware.com/incident/cmh4moztb003clm92eeawxzl5 Shopware AI - Copilot - Partial responses Type: Incident Duration: 41 minutes Affected Components: Shopware AI - Copilot Oct 22, 10:06:44 GMT+0 - Investigating - We identified an issue in the Shopware AI - Copilot service, where some of the answers are empty. We are investigating to find the root cause of the issue. Oct 22, 10:48:10 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 41 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 22</var>, <var data-var='time'>10:06:44</var> GMT+0</small><br><strong>Investigating</strong> - We identified an issue in the Shopware AI - Copilot service, where some of the answers are empty. We are investigating to find the root cause of the issue..</p> <p><small>Oct <var data-var='date'> 22</var>, <var data-var='time'>10:48:10</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 22 Oct 2025 10:06:44 +0000 https://status.shopware.com/incident/cmh1twkot05ltuqq39yzq3z3m https://status.shopware.com/incident/cmh1twkot05ltuqq39yzq3z3m Service disruption Type: Incident Duration: 5 hours and 48 minutes Affected Components: Shopware Community Hub Oct 20, 08:00:00 GMT+0 - Identified - We are currently experiencing a disruption to several of our platforms due to an ongoing outage related to AWS. Our teams are actively monitoring the situation. Oct 20, 09:44:51 GMT+0 - Monitoring - We are currently experiencing a disruption to several of our platforms due to an ongoing outage related to AWS. Our teams are actively monitoring the situation. Oct 20, 13:48:27 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 5 hours and 48 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are currently experiencing a disruption to several of our platforms due to an ongoing outage related to AWS. Our teams are actively monitoring the situation. .</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>09:44:51</var> GMT+0</small><br><strong>Monitoring</strong> - We are currently experiencing a disruption to several of our platforms due to an ongoing outage related to AWS. Our teams are actively monitoring the situation..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>13:48:27</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 20 Oct 2025 08:00:00 +0000 https://status.shopware.com/incident/cmgyzl4ir01mn3yi3al2uwyhu https://status.shopware.com/incident/cmgyzl4ir01mn3yi3al2uwyhu Storefront/admin/api unavailable Type: Incident Duration: 28 minutes Affected Components: Infrastructure Services Oct 14, 08:32:45 GMT+0 - Investigating - We are currently investigating this incident. Oct 14, 08:35:16 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 14, 09:00:22 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 28 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 14</var>, <var data-var='time'>08:32:45</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 14</var>, <var data-var='time'>08:35:16</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Oct <var data-var='date'> 14</var>, <var data-var='time'>09:00:22</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 14 Oct 2025 08:32:45 +0000 https://status.shopware.com/incident/cmgqb0vxp05lbseykxupmkovg https://status.shopware.com/incident/cmgqb0vxp05lbseykxupmkovg Shopware SaaS - Application update Type: Maintenance Duration: 7 hours Affected Components: Application Services Oct 2, 13:00:00 GMT+0 - Completed - Maintenance has completed successfully Oct 2, 06:00:00 GMT+0 - Identified - We will be updating all Shopware SaaS shops to a new application version. Despite the long duration of the maintenance window, each individual shop update takes between 5 and 15 minutes. Oct 2, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 7 hours

Affected Components:

<p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be updating all Shopware SaaS shops to a new application version. Despite the long duration of the maintenance window, each individual shop update takes between 5 and 15 minutes..</p> <p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Thu, 2 Oct 2025 06:00:00 +0000 https://status.shopware.com/maintenance/cmg81g5430540jbb7td6yx8te https://status.shopware.com/maintenance/cmg81g5430540jbb7td6yx8te Shopware Business Platform Infrastructure Type: Maintenance Duration: 2 hours Affected Components: Extension checking service, Shopware Documentation, API, , Shopware Composer Registry (packages.shopware.com), Shopware Store, Shopware Account (account.shopware.com), Shopware Business Platform → Oct 1, 23:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 2, 01:00:00 GMT+0 - Completed - Maintenance has completed successfully Oct 1, 23:00:00 GMT+0 - Identified - As part of a scheduled maintenance, we're modernizing our infrastructure to improve the performance, stability, and scalability of our services in the long term. During this time, the affected services might experience brief interruptions or limited availability. We're doing our best to keep any downtime as short as possible and appreciate your understanding. Type: Maintenance

Duration: 2 hours

Affected Components: , , , , , ,

<p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>23:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - As part of a scheduled maintenance, we're modernizing our infrastructure to improve the performance, stability, and scalability of our services in the long term. During this time, the affected services might experience brief interruptions or limited availability. We're doing our best to keep any downtime as short as possible and appreciate your understanding..</p> ]]> Wed, 1 Oct 2025 23:00:00 +0000 https://status.shopware.com/maintenance/cmg80ftpi002xgc44uxkjp8ra https://status.shopware.com/maintenance/cmg80ftpi002xgc44uxkjp8ra Increased error rate during checkouts Type: Incident Duration: 1 hour and 34 minutes Affected Components: Application Services Aug 31, 07:50:45 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Aug 31, 07:42:25 GMT+0 - Investigating - We are currently investigating an increased error rate during checkouts/adding products to the cart. Aug 31, 09:16:10 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 34 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 31</var>, <var data-var='time'>07:50:45</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Aug <var data-var='date'> 31</var>, <var data-var='time'>07:42:25</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an increased error rate during checkouts/adding products to the cart..</p> <p><small>Aug <var data-var='date'> 31</var>, <var data-var='time'>09:16:10</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sun, 31 Aug 2025 07:42:25 +0000 https://status.shopware.com/incident/cmezduoyt004izk3kfxre5fgv https://status.shopware.com/incident/cmezduoyt004izk3kfxre5fgv Shopware SaaS - Administration login issues Type: Incident Duration: 54 minutes Affected Components: Application Services Aug 29, 08:14:09 GMT+0 - Resolved - This incident has been resolved. Aug 29, 07:20:23 GMT+0 - Investigating - We are currently investigating a problem that some users cannot log into the administration. The storefront + customer login is not affected by this. Aug 29, 07:42:13 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 54 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 29</var>, <var data-var='time'>08:14:09</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 29</var>, <var data-var='time'>07:20:23</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating a problem that some users cannot log into the administration. The storefront + customer login is not affected by this..</p> <p><small>Aug <var data-var='date'> 29</var>, <var data-var='time'>07:42:13</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Fri, 29 Aug 2025 07:20:23 +0000 https://status.shopware.com/incident/cmewi6n9f0075edylmihhxt3f https://status.shopware.com/incident/cmewi6n9f0075edylmihhxt3f Application Update - Switch to Single Sign on for Admin login Type: Maintenance Duration: 2 hours and 14 minutes Affected Components: Application Services Aug 29, 08:13:53 GMT+0 - Completed - Maintenance has completed successfully. Aug 29, 06:00:00 GMT+0 - Identified - We will be updating all Shopware SaaS shops to a new application version. This week we’re introducing a new login process for Shopware Cloud administration: * **Single Sign-On (SSO):** You only need to log in once with your Shopware Account to access multiple Shopware Services with the same credentials. * **No new credentials required:** Continue using your existing Shopware Account. * **Improved security:** Centralized authentication via a trusted Shopware login page. With your Shopware Account, you can also access additional services such as the **Shopware Account**, **Store**, **Community Hub**, **Feedback**, and **Forum**. Aug 29, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 2 hours and 14 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 29</var>, <var data-var='time'>08:13:53</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Aug <var data-var='date'> 29</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be updating all Shopware SaaS shops to a new application version. This week we’re introducing a new login process for Shopware Cloud administration: * **Single Sign-On (SSO):** You only need to log in once with your Shopware Account to access multiple Shopware Services with the same credentials. * **No new credentials required:** Continue using your existing Shopware Account. * **Improved security:** Centralized authentication via a trusted Shopware login page. With your Shopware Account, you can also access additional services such as the **Shopware Account**, **Store**, **Community Hub**, **Feedback**, and **Forum**..</p> <p><small>Aug <var data-var='date'> 29</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Fri, 29 Aug 2025 06:00:00 +0000 https://status.shopware.com/maintenance/cmev5x8gi0058q4xh42rnoo8x https://status.shopware.com/maintenance/cmev5x8gi0058q4xh42rnoo8x Message queue backlog - causing delay in message queue processing Type: Incident Duration: 2 hours and 21 minutes Affected Components: , Application Services, Shopware SaaS → Aug 12, 10:45:16 GMT+0 - Investigating - There is a significant message queue backlog, which can cause delays for several operations like sending e-mails, compiling themes, webhooks etc. Aug 12, 13:06:02 GMT+0 - Resolved - This incident has been resolved. Message backlog has been reduced and countermeasure are in place. There should no longer be a noticeable delay. Type: Incident

Duration: 2 hours and 21 minutes

Affected Components: ,

<p><small>Aug <var data-var='date'> 12</var>, <var data-var='time'>10:45:16</var> GMT+0</small><br><strong>Investigating</strong> - There is a significant message queue backlog, which can cause delays for several operations like sending e-mails, compiling themes, webhooks etc..</p> <p><small>Aug <var data-var='date'> 12</var>, <var data-var='time'>13:06:02</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Message backlog has been reduced and countermeasure are in place. There should no longer be a noticeable delay..</p> ]]> Tue, 12 Aug 2025 10:45:16 +0000 https://status.shopware.com/incident/cme8f0nm7039sml3p1d4fo5br https://status.shopware.com/incident/cme8f0nm7039sml3p1d4fo5br Application update - Shopware 6.7 Type: Maintenance Duration: 8 hours Affected Components: Application Services Aug 7, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 7, 06:00:00 GMT+0 - Identified - We will be updating the remaining Shopware SaaS 6.6 shops (including the ones with private apps) to Shopware 6.7 Aug 7, 14:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 8 hours

Affected Components:

<p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be updating the remaining Shopware SaaS 6.6 shops (including the ones with private apps) to Shopware 6.7.</p> <p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 7 Aug 2025 06:00:00 +0000 https://status.shopware.com/maintenance/cmdzksmi0000h114j2wx6kdut https://status.shopware.com/maintenance/cmdzksmi0000h114j2wx6kdut Application Update Shopware 6.7 Type: Maintenance Duration: 7 hours Affected Components: , Application Services, Shopware SaaS → Jul 23, 06:00:00 GMT+0 - Identified - We will continue updating the Shopware SaaS shops to the new major version (Shopware 6.7). During this maintenance period, only shop without private apps will be updated. Shops with private apps will be updated at a later point in time. If your shop is already on 6.7, it will not be part of this maintenance. Jul 23, 13:00:00 GMT+0 - Completed - Maintenance has completed successfully Jul 23, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 7 hours

Affected Components: ,

<p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will continue updating the Shopware SaaS shops to the new major version (Shopware 6.7). During this maintenance period, only shop without private apps will be updated. Shops with private apps will be updated at a later point in time. If your shop is already on 6.7, it will not be part of this maintenance..</p> <p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Wed, 23 Jul 2025 06:00:00 +0000 https://status.shopware.com/maintenance/cmde5ysyv0049114fz2gotsfe https://status.shopware.com/maintenance/cmde5ysyv0049114fz2gotsfe Application update Shopware SaaS Type: Maintenance Duration: 7 hours Affected Components: , Application Services, Shopware SaaS → Jul 21, 06:00:00 GMT+0 - Identified - We will be updating all Shopware SaaS that currently run on Shopware 6.7 to 6.7.1.0 Jul 21, 13:00:00 GMT+0 - Completed - Maintenance has completed successfully Jul 21, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 7 hours

Affected Components: ,

<p><small>Jul <var data-var='date'> 21</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be updating all Shopware SaaS that currently run on Shopware 6.7 to 6.7.1.0.</p> <p><small>Jul <var data-var='date'> 21</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jul <var data-var='date'> 21</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Mon, 21 Jul 2025 06:00:00 +0000 https://status.shopware.com/maintenance/cmd5k9yu4009h14akncjqgt5z https://status.shopware.com/maintenance/cmd5k9yu4009h14akncjqgt5z Outgoing emails not delivered to recipients Type: Incident Duration: 1 hour and 22 minutes Affected Components: , Shopware Account (account.shopware.com), Extension checking service, Shopware Store, API, Shopware Composer Registry (packages.shopware.com), Shopware Business Platform → Jul 12, 07:54:00 GMT+0 - Resolved - This incident has been resolved. Jul 12, 06:32:00 GMT+0 - Investigating - We are currently investigating this incident. Jul 12, 07:42:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 1 hour and 22 minutes

Affected Components: , , , , ,

<p><small>Jul <var data-var='date'> 12</var>, <var data-var='time'>07:54:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jul <var data-var='date'> 12</var>, <var data-var='time'>06:32:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jul <var data-var='date'> 12</var>, <var data-var='time'>07:42:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Sat, 12 Jul 2025 06:32:00 +0000 https://status.shopware.com/incident/cmczx5kbk002eh15z980if55w https://status.shopware.com/incident/cmczx5kbk002eh15z980if55w Application Update - Shopware 6.7 Type: Maintenance Duration: 7 hours Affected Components: Application Services Jun 30, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 30, 06:00:00 GMT+0 - Identified - We will continue updating the Shopware SaaS shops to the new major version (Shopware 6.7). During this maintenance period, only shop without private apps will be updated. Shops with private apps will be updated at a later point in time. Jun 30, 13:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 7 hours

Affected Components:

<p><small>Jun <var data-var='date'> 30</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 30</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will continue updating the Shopware SaaS shops to the new major version (Shopware 6.7). During this maintenance period, only shop without private apps will be updated. Shops with private apps will be updated at a later point in time..</p> <p><small>Jun <var data-var='date'> 30</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 30 Jun 2025 06:00:00 +0000 https://status.shopware.com/maintenance/cmcepfz6l003ush0vmo308him https://status.shopware.com/maintenance/cmcepfz6l003ush0vmo308him Application Update - Shopware 6.7 Type: Maintenance Duration: 7 hours Affected Components: Application Services Jun 26, 13:00:00 GMT+0 - Completed - Maintenance has completed successfully Jun 26, 06:00:00 GMT+0 - Identified - We will continue updating the Shopware SaaS shops to the new major version (Shopware 6.7). During this maintenance period, only shop without private apps will be updated. Shops with private apps will be updated at a later point in time. Jun 26, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 7 hours

Affected Components:

<p><small>Jun <var data-var='date'> 26</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jun <var data-var='date'> 26</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will continue updating the Shopware SaaS shops to the new major version (Shopware 6.7). During this maintenance period, only shop without private apps will be updated. Shops with private apps will be updated at a later point in time..</p> <p><small>Jun <var data-var='date'> 26</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Thu, 26 Jun 2025 06:00:00 +0000 https://status.shopware.com/maintenance/cmcalpwl9000di6bt59en548s https://status.shopware.com/maintenance/cmcalpwl9000di6bt59en548s Application Update 6.7 Type: Maintenance Duration: 3 hours and 24 minutes Affected Components: Application Services Jun 23, 09:24:16 GMT+0 - Completed - Maintenance has completed successfully. Jun 23, 06:00:00 GMT+0 - Identified - We will continue updating the Shopware SaaS shops to the new major version (Shopware 6.7). During this maintenance period, only shop without private apps will be updated. Shops with private apps will be updated at a later point in time. Jun 23, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 3 hours and 24 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 23</var>, <var data-var='time'>09:24:16</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Jun <var data-var='date'> 23</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will continue updating the Shopware SaaS shops to the new major version (Shopware 6.7). During this maintenance period, only shop without private apps will be updated. Shops with private apps will be updated at a later point in time..</p> <p><small>Jun <var data-var='date'> 23</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Mon, 23 Jun 2025 06:00:00 +0000 https://status.shopware.com/maintenance/cmc1zsh7j001getebyg9zovbk https://status.shopware.com/maintenance/cmc1zsh7j001getebyg9zovbk Application Update - Shopware 6.7 Type: Maintenance Duration: 7 hours Affected Components: Application Services Jun 18, 06:00:00 GMT+0 - Identified - We will continue updating the Shopware SaaS shops to the new major version (Shopware 6.7). During this maintenance period, only shop without private apps will be updated. Shops with private apps will be updated at a later point in time. Jun 18, 13:00:00 GMT+0 - Completed - Maintenance has completed successfully Jun 18, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 7 hours

Affected Components:

<p><small>Jun <var data-var='date'> 18</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will continue updating the Shopware SaaS shops to the new major version (Shopware 6.7). During this maintenance period, only shop without private apps will be updated. Shops with private apps will be updated at a later point in time..</p> <p><small>Jun <var data-var='date'> 18</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jun <var data-var='date'> 18</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Wed, 18 Jun 2025 06:00:00 +0000 https://status.shopware.com/maintenance/cmc08wlma0001yoidiqc83nqm https://status.shopware.com/maintenance/cmc08wlma0001yoidiqc83nqm Application Update - Shopware 6.7 Type: Maintenance Duration: 7 hours Affected Components: Application Services Jun 16, 13:00:00 GMT+0 - Completed - Maintenance has completed successfully Jun 16, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 16, 06:00:00 GMT+0 - Identified - We will begin updating the first Shopware SaaS shops to the new major version (Shopware 6.7). During this maintenance period, only shop without private apps will be updated. Shops with private apps will be updated at a later point in time. Type: Maintenance

Duration: 7 hours

Affected Components:

<p><small>Jun <var data-var='date'> 16</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jun <var data-var='date'> 16</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 16</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will begin updating the first Shopware SaaS shops to the new major version (Shopware 6.7). During this maintenance period, only shop without private apps will be updated. Shops with private apps will be updated at a later point in time..</p> ]]> Mon, 16 Jun 2025 06:00:00 +0000 https://status.shopware.com/maintenance/cmbtfj88h0003bdeyzemxlc9w https://status.shopware.com/maintenance/cmbtfj88h0003bdeyzemxlc9w Elevated errors in our real-time data services Type: Incident Duration: 8 minutes Affected Components: Shopware Analytics May 27, 08:16:56 GMT+0 - Identified - We are continuing to work on a fix for this incident. May 27, 08:25:20 GMT+0 - Resolved - This incident has been resolved. May 27, 08:20:38 GMT+0 - Monitoring - We re-deployed our services to ensure the latest changes are live. Type: Incident

Duration: 8 minutes

Affected Components:

<p><small>May <var data-var='date'> 27</var>, <var data-var='time'>08:16:56</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>May <var data-var='date'> 27</var>, <var data-var='time'>08:25:20</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>May <var data-var='date'> 27</var>, <var data-var='time'>08:20:38</var> GMT+0</small><br><strong>Monitoring</strong> - We re-deployed our services to ensure the latest changes are live..</p> ]]> Tue, 27 May 2025 08:16:56 +0000 https://status.shopware.com/incident/cmb68tazl0007tqexzfwuciva https://status.shopware.com/incident/cmb68tazl0007tqexzfwuciva Heavy load on database cluster Type: Incident Duration: 44 minutes Affected Components: Shopware Composer Registry (packages.shopware.com), Shopware Account (account.shopware.com), Extension checking service, Shopware Store, API May 14, 09:02:50 GMT+0 - Resolved - This incident has been resolved. May 14, 08:18:30 GMT+0 - Investigating - We are currently investigating this incident. May 14, 08:25:18 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 44 minutes

Affected Components: , , , ,

<p><small>May <var data-var='date'> 14</var>, <var data-var='time'>09:02:50</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>May <var data-var='date'> 14</var>, <var data-var='time'>08:18:30</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>May <var data-var='date'> 14</var>, <var data-var='time'>08:25:18</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Wed, 14 May 2025 08:18:30 +0000 https://status.shopware.com/incident/cmano58c9004z1tadf89zhv7d https://status.shopware.com/incident/cmano58c9004z1tadf89zhv7d Advanced search indexing error - elevated error during checkout Type: Incident Duration: 3 hours and 53 minutes Affected Components: Infrastructure Services, Application Services May 7, 12:40:34 GMT+0 - Monitoring - We have performed a reindex for all shops and are monitoring it closely. May 7, 09:56:48 GMT+0 - Identified - While updating to the latest Shopware release, a change within Shopware causes the indexing into Opensearch to fail. This can also lead to error during the checkout. Our teams are currently investigating the issue. A potential hotfix has been deployed. May 7, 13:49:28 GMT+0 - Resolved - After a full re-index of all shops, the errors started to disappear. This incident has been resolved. Type: Incident

Duration: 3 hours and 53 minutes

Affected Components: ,

<p><small>May <var data-var='date'> 7</var>, <var data-var='time'>12:40:34</var> GMT+0</small><br><strong>Monitoring</strong> - We have performed a reindex for all shops and are monitoring it closely..</p> <p><small>May <var data-var='date'> 7</var>, <var data-var='time'>09:56:48</var> GMT+0</small><br><strong>Identified</strong> - While updating to the latest Shopware release, a change within Shopware causes the indexing into Opensearch to fail. This can also lead to error during the checkout. Our teams are currently investigating the issue. A potential hotfix has been deployed..</p> <p><small>May <var data-var='date'> 7</var>, <var data-var='time'>13:49:28</var> GMT+0</small><br><strong>Resolved</strong> - After a full re-index of all shops, the errors started to disappear. This incident has been resolved..</p> ]]> Wed, 7 May 2025 09:56:48 +0000 https://status.shopware.com/incident/cmadrkpdt000z2t3kzbuayjl8 https://status.shopware.com/incident/cmadrkpdt000z2t3kzbuayjl8 Application Update Type: Maintenance Duration: 6 hours Affected Components: Application Services May 7, 12:00:00 GMT+0 - Completed - Maintenance has completed successfully May 7, 06:00:00 GMT+0 - Identified - We will be updating all Shopware SaaS shops to a new application version. May 7, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 6 hours

Affected Components:

<p><small>May <var data-var='date'> 7</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 7</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be updating all Shopware SaaS shops to a new application version..</p> <p><small>May <var data-var='date'> 7</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Wed, 7 May 2025 06:00:00 +0000 https://status.shopware.com/maintenance/cmacj0myp00fog42t31fo8o9i https://status.shopware.com/maintenance/cmacj0myp00fog42t31fo8o9i Heavy load on database cluster Type: Incident Duration: 1 day, 3 hours and 5 minutes Affected Components: Shopware Composer Registry (packages.shopware.com), Shopware Account (account.shopware.com), API May 6, 07:46:16 GMT+0 - Investigating - Heavy load on one of our database clusters. Users might experience slow performance and occasional gateway timeouts May 6, 08:04:15 GMT+0 - Identified - We are continuing to work on a fix for this incident. May 6, 08:12:36 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. May 7, 10:51:18 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 day, 3 hours and 5 minutes

Affected Components: , ,

<p><small>May <var data-var='date'> 6</var>, <var data-var='time'>07:46:16</var> GMT+0</small><br><strong>Investigating</strong> - Heavy load on one of our database clusters. Users might experience slow performance and occasional gateway timeouts.</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>08:04:15</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>08:12:36</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>May <var data-var='date'> 7</var>, <var data-var='time'>10:51:18</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 6 May 2025 07:46:16 +0000 https://status.shopware.com/incident/cmac7gz7d001kqrjn06kmfud3 https://status.shopware.com/incident/cmac7gz7d001kqrjn06kmfud3 Shopware SaaS - Administration login not working Type: Incident Duration: 32 minutes Affected Components: Infrastructure Services, Application Services May 6, 05:37:15 GMT+0 - Investigating - We are currently investigating this incident. May 6, 06:09:41 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 32 minutes

Affected Components: ,

<p><small>May <var data-var='date'> 6</var>, <var data-var='time'>05:37:15</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>06:09:41</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 6 May 2025 05:37:15 +0000 https://status.shopware.com/incident/cmac2v25i0006120ld2khafyf https://status.shopware.com/incident/cmac2v25i0006120ld2khafyf Shopware Business Platform Infrastructure Type: Maintenance Duration: 10 days Affected Components: Shopware Composer Registry (packages.shopware.com), Shopware Account (account.shopware.com), Extension checking service, Shopware Store, API May 5, 23:00:00 GMT+0 - Completed - Maintenance is now completed May 5, 19:00:01 GMT+0 - Identified - Maintenance is now in progress May 5, 19:00:00 GMT+0 - Identified - As part of a scheduled maintenance, we're modernizing our infrastructure to improve the performance, stability, and scalability of our services in the long term. During this time, the affected services might experience brief interruptions or limited availability. We're doing our best to keep any downtime as short as possible and appreciate your understanding. Type: Maintenance

Duration: 10 days

Affected Components: , , , ,

<p><small>May <var data-var='date'> 5</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance is now completed.</p> <p><small>May <var data-var='date'> 5</var>, <var data-var='time'>19:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 5</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identified</strong> - As part of a scheduled maintenance, we're modernizing our infrastructure to improve the performance, stability, and scalability of our services in the long term. During this time, the affected services might experience brief interruptions or limited availability. We're doing our best to keep any downtime as short as possible and appreciate your understanding..</p> ]]> Mon, 5 May 2025 19:00:00 +0000 https://status.shopware.com/maintenance/cm9ck9y9x000eo0zwzvbwcqx5 https://status.shopware.com/maintenance/cm9ck9y9x000eo0zwzvbwcqx5 Limited access to the administration Type: Maintenance Duration: 3 hours Affected Components: Application Services May 5, 22:00:00 GMT+0 - Completed - Maintenance has completed successfully May 5, 19:00:00 GMT+0 - Identified - We will be updating the infrastructure of internal business platform. During this time, a login into the administration might be rejected. This does not affect the storefront, checkout or end user login. See <https://status.shopware.com/cm9ck9y9x000eo0zwzvbwcqx5> for more information/status updates. May 5, 19:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 3 hours

Affected Components:

<p><small>May <var data-var='date'> 5</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 5</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be updating the infrastructure of internal business platform. During this time, a login into the administration might be rejected. This does not affect the storefront, checkout or end user login. See <https://status.shopware.com/cm9ck9y9x000eo0zwzvbwcqx5> for more information/status updates..</p> <p><small>May <var data-var='date'> 5</var>, <var data-var='time'>19:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Mon, 5 May 2025 19:00:00 +0000 https://status.shopware.com/maintenance/cmab5986o0008xsm4thdy4m9s https://status.shopware.com/maintenance/cmab5986o0008xsm4thdy4m9s Networking issues Type: Incident Duration: 1 hour and 16 minutes Affected Components: Shopware Composer Registry (packages.shopware.com), Shopware Account (account.shopware.com), API, Extension checking service, Shopware Store Apr 28, 10:05:32 GMT+0 - Investigating - We observed some networking errors and are currently investigating. Apr 28, 10:25:40 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 28, 11:21:59 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 16 minutes

Affected Components: , , , ,

<p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>10:05:32</var> GMT+0</small><br><strong>Investigating</strong> - We observed some networking errors and are currently investigating..</p> <p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>10:25:40</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>11:21:59</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 28 Apr 2025 10:05:32 +0000 https://status.shopware.com/incident/cma0wx9gk001x2vb2spjwkzco https://status.shopware.com/incident/cma0wx9gk001x2vb2spjwkzco Shopware SaaS - Elevated response times Type: Incident Duration: 7 hours and 20 minutes Affected Components: Infrastructure Services, Application Services Apr 24, 18:20:23 GMT+0 - Resolved - This incident has been resolved. Apr 24, 11:00:00 GMT+0 - Monitoring - We are currently investigating elevated response times. A potential fix has been deployed and is actively monitored. Type: Incident

Duration: 7 hours and 20 minutes

Affected Components: ,

<p><small>Apr <var data-var='date'> 24</var>, <var data-var='time'>18:20:23</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Apr <var data-var='date'> 24</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Monitoring</strong> - We are currently investigating elevated response times. A potential fix has been deployed and is actively monitored..</p> ]]> Thu, 24 Apr 2025 11:00:00 +0000 https://status.shopware.com/incident/cm9vd2edr000w149liw0ee1ev https://status.shopware.com/incident/cm9vd2edr000w149liw0ee1ev