Shopware - Notice history

All systems operational

100% - uptime

Application Services - Operational

100% - uptime
Aug 2023 · 99.95%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

Infrastructure Services - Operational

100% - uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

Shopware Documentation - Operational

100% - uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

Shopware Website - Operational

100% - uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023
100% - uptime

Shopware Analytics - Operational

100% - uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

AI Copilot - Operational

100% - uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

Notice history

Oct 2023

SaaS Application Update
  • Completed
    October 31, 2023 at 1:00 PM
    Completed
    October 31, 2023 at 1:00 PM

    The scheduled maintenance has been completed.

  • In progress
    October 31, 2023 at 5:00 AM
    In progress
    October 31, 2023 at 5:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    October 31, 2023 at 4:00 AM
    Planned
    October 31, 2023 at 4:00 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    October 30, 2023 at 10:45 AM
    Planned
    October 30, 2023 at 10:45 AM

    We will be updating all Shopware SaaS shops to a new application version.

SaaS Application Update
  • Completed
    October 24, 2023 at 11:00 AM
    Completed
    October 24, 2023 at 11:00 AM

    The scheduled maintenance has been completed.

  • In progress
    October 24, 2023 at 4:00 AM
    In progress
    October 24, 2023 at 4:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    October 24, 2023 at 2:59 AM
    Planned
    October 24, 2023 at 2:59 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    October 23, 2023 at 12:56 PM
    Planned
    October 23, 2023 at 12:56 PM

    We will be updating all Shopware SaaS shops to a new application version.

SaaS Application Update
  • Completed
    October 19, 2023 at 8:00 AM
    Completed
    October 19, 2023 at 8:00 AM

    The scheduled maintenance has been completed.

  • In progress
    October 19, 2023 at 4:00 AM
    In progress
    October 19, 2023 at 4:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    October 19, 2023 at 3:00 AM
    Planned
    October 19, 2023 at 3:00 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    October 18, 2023 at 12:24 PM
    Planned
    October 18, 2023 at 12:24 PM

    We will be updating all Shopware SaaS shops to a new application version.

SaaS Application Update
  • Completed
    October 17, 2023 at 11:00 AM
    Completed
    October 17, 2023 at 11:00 AM

    The scheduled maintenance has been completed.

  • In progress
    October 17, 2023 at 4:00 AM
    In progress
    October 17, 2023 at 4:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    October 17, 2023 at 3:00 AM
    Planned
    October 17, 2023 at 3:00 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    October 16, 2023 at 11:26 AM
    Planned
    October 16, 2023 at 11:26 AM

    We will be updating all Shopware SaaS shops to a new application version.

Shopware Business Plattform Infrastructure Maintenance
  • Completed
    October 16, 2023 at 11:08 PM
    Completed
    October 16, 2023 at 11:08 PM

    The scheduled maintenance has been completed.

  • In progress
    October 16, 2023 at 11:01 PM
    In progress
    October 16, 2023 at 11:01 PM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    October 16, 2023 at 9:59 PM
    Planned
    October 16, 2023 at 9:59 PM

    Maintenance will begin as scheduled in 60 minutes.

  • Update
    October 16, 2023 at 7:27 AM
    Planned
    October 16, 2023 at 7:27 AM

    We will be undergoing scheduled maintenance during this time.

  • Planned
    October 12, 2023 at 8:10 AM
    Planned
    October 12, 2023 at 8:10 AM

    During this time, we will be performing essential maintenance on our infrastructure to ensure its continued reliability and performance. This may result in brief periods of downtime or reduced performance for some Shopware Business Platform services.

Sep 2023

Message queue delays
  • Resolved
    Resolved

    This incident has been resolved. The message queues have returned to normal processing times and all messages are being worked on.

  • Monitoring
    Monitoring

    The message queue processing is delayed and processing can take longer than usual, resulting in delayed sending of mails or indexing. No messages have been lost and the system should catch up quickly.

Application Update
  • Completed
    September 19, 2023 at 11:30 AM
    Completed
    September 19, 2023 at 11:30 AM

    The scheduled maintenance has been completed.

  • In progress
    September 19, 2023 at 5:30 AM
    In progress
    September 19, 2023 at 5:30 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    September 19, 2023 at 4:29 AM
    Planned
    September 19, 2023 at 4:29 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    September 18, 2023 at 7:44 AM
    Planned
    September 18, 2023 at 7:44 AM

    We will be updating all Shopware Cloud shops to a new application version.

Application Update
  • Completed
    September 13, 2023 at 11:30 AM
    Completed
    September 13, 2023 at 11:30 AM

    The scheduled maintenance has been completed.

  • In progress
    September 13, 2023 at 5:30 AM
    In progress
    September 13, 2023 at 5:30 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    September 13, 2023 at 4:29 AM
    Planned
    September 13, 2023 at 4:29 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    September 11, 2023 at 12:12 PM
    Planned
    September 11, 2023 at 12:12 PM

    We will be updating all Shopware Cloud shops to a new application version.

Internal server maintenance: Administration login
  • Completed
    September 11, 2023 at 11:00 PM
    Completed
    September 11, 2023 at 11:00 PM

    The scheduled maintenance has been completed.

  • In progress
    September 11, 2023 at 10:01 PM
    In progress
    September 11, 2023 at 10:01 PM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    September 11, 2023 at 9:00 PM
    Planned
    September 11, 2023 at 9:00 PM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    September 11, 2023 at 6:33 AM
    Planned
    September 11, 2023 at 6:33 AM

    We will perform a maintenance on internal systems related to our Shopware Cloud Administration login. Customers may experience login issues or not being able to perform account related changes (e.g. password or plan)

Application Update
  • Completed
    September 07, 2023 at 1:30 PM
    Completed
    September 07, 2023 at 1:30 PM

    The scheduled maintenance has been completed.

  • In progress
    September 07, 2023 at 5:30 AM
    In progress
    September 07, 2023 at 5:30 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    September 07, 2023 at 4:29 AM
    Planned
    September 07, 2023 at 4:29 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    September 06, 2023 at 1:28 PM
    Planned
    September 06, 2023 at 1:28 PM

    We will be updating all Shopware Cloud shops to a new application version.

Aug 2023

Application Update
  • Completed
    August 30, 2023 at 4:00 PM
    Completed
    August 30, 2023 at 4:00 PM

    The scheduled maintenance has been completed.

  • In progress
    August 30, 2023 at 6:00 AM
    In progress
    August 30, 2023 at 6:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    August 30, 2023 at 5:01 AM
    Planned
    August 30, 2023 at 5:01 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    August 29, 2023 at 2:38 PM
    Planned
    August 29, 2023 at 2:38 PM

    We will be updating all Shopware Cloud shops to a new application version.

Application Update
  • Completed
    August 28, 2023 at 4:00 PM
    Completed
    August 28, 2023 at 4:00 PM

    The scheduled maintenance has been completed.

  • In progress
    August 28, 2023 at 4:00 AM
    In progress
    August 28, 2023 at 4:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    August 28, 2023 at 2:59 AM
    Planned
    August 28, 2023 at 2:59 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    August 24, 2023 at 1:56 PM
    Planned
    August 24, 2023 at 1:56 PM

    We will be updating all Shopware Cloud shops to a new application version.

Application Update
  • Completed
    August 23, 2023 at 12:00 PM
    Completed
    August 23, 2023 at 12:00 PM

    The scheduled maintenance has been completed.

  • In progress
    August 23, 2023 at 5:00 AM
    In progress
    August 23, 2023 at 5:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    August 23, 2023 at 3:59 AM
    Planned
    August 23, 2023 at 3:59 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    August 22, 2023 at 2:21 PM
    Planned
    August 22, 2023 at 2:21 PM

    We will be updating all Shopware Cloud shops to a new application version.

Application Update
  • Completed
    August 15, 2023 at 11:00 AM
    Completed
    August 15, 2023 at 11:00 AM

    The scheduled maintenance has been completed.

  • In progress
    August 15, 2023 at 4:00 AM
    In progress
    August 15, 2023 at 4:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    August 15, 2023 at 2:59 AM
    Planned
    August 15, 2023 at 2:59 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    August 14, 2023 at 8:43 AM
    Planned
    August 14, 2023 at 8:43 AM

    We will be updating all Shopware Cloud shops to a new application version.

Shopware Administration login not working
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    The issue is connected to an external network failure.

  • Investigating
    Investigating

    We are currently investigating this issue.

Aug 2023 to Oct 2023

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