Shopware - Notice history

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100% - uptime

Application Services - Operational

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May 2024 · 99.97%Jun · 100.0%Jul · 99.49%

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Infrastructure Services - Operational

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May 2024 · 99.97%Jun · 100.0%Jul · 100.0%

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Shopware Documentation - Operational

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May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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Shopware Website - Operational

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May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2024
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Jul 2024

Notice history

Jul 2024

Shopware SaaS - Elevated storefront errors
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We are monitoring if more stores are affected by this issue.

  • Identified
    Identified

    We have identified the issue and restored all shops that were affected.

  • Investigating
    Investigating

    We are currently investigating an issue that causes errors during rendering in the storefront.

SaaS Application Update
  • Completed
    July 18, 2024 at 2:00 PM
    Completed
    July 18, 2024 at 2:00 PM

    The scheduled maintenance has been completed.

  • In progress
    July 18, 2024 at 6:00 AM
    In progress
    July 18, 2024 at 6:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    July 18, 2024 at 5:00 AM
    Planned
    July 18, 2024 at 5:00 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    July 16, 2024 at 2:01 PM
    Planned
    July 16, 2024 at 2:01 PM

    We will be updating all Shopware SaaS shops to a new application version.

Jun 2024

SaaS Application Update
  • Completed
    June 28, 2024 at 11:00 AM
    Completed
    June 28, 2024 at 11:00 AM

    The scheduled maintenance has been completed.

  • In progress
    June 28, 2024 at 6:00 AM
    In progress
    June 28, 2024 at 6:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    June 28, 2024 at 5:00 AM
    Planned
    June 28, 2024 at 5:00 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    June 27, 2024 at 8:46 AM
    Planned
    June 27, 2024 at 8:46 AM

    We will be updating all Shopware SaaS shops to a new application version.

SBP Application & Store Update
  • Completed
    June 19, 2024 at 6:00 AM
    Completed
    June 19, 2024 at 6:00 AM

    The scheduled maintenance has been completed.

  • In progress
    June 19, 2024 at 5:00 AM
    In progress
    June 19, 2024 at 5:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    June 19, 2024 at 4:00 AM
    Planned
    June 19, 2024 at 4:00 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    June 18, 2024 at 11:45 AM
    Planned
    June 18, 2024 at 11:45 AM

    We will be updating the Shopware Business Platform Components and the Shopware Store to a new application version.

May 2024

Shopware SaaS - Elevated storefront errors
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented, if you still expierence any issues, please reach out to our customer support

  • Investigating
    Investigating

    We are currently investigating elevated errors from the storefront regarding the product detail page (selecting variants, adding products to the cart).

SaaS Application Update
  • Completed
    May 28, 2024 at 11:00 AM
    Completed
    May 28, 2024 at 11:00 AM

    The scheduled maintenance has been completed.

  • In progress
    May 28, 2024 at 6:00 AM
    In progress
    May 28, 2024 at 6:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    May 28, 2024 at 5:00 AM
    Planned
    May 28, 2024 at 5:00 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    May 24, 2024 at 6:15 AM
    Planned
    May 24, 2024 at 6:15 AM

    We will be updating all Shopware SaaS shops to a new application version.

Shopware SaaS outage - DNS configuration issues
  • Resolved
    Resolved

    All custom domains, the CDN and shopware.store domains are working as expected again.

  • Monitoring
    Monitoring

    Fix has been implemented and new DNS records are propagated across the world.

  • Identified
    Identified

    All shopware.store, custom domains with the CNAME pointing to shops.shopware.store and cdn.shopware.store are experiencing issues due to a DNS misconfiguration. We are implementing a fix at the moment.

SaaS database maintenance
  • Completed
    May 18, 2024 at 11:00 PM
    Completed
    May 18, 2024 at 11:00 PM

    The scheduled maintenance has been completed.

  • In progress
    May 18, 2024 at 8:00 PM
    In progress
    May 18, 2024 at 8:00 PM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    May 18, 2024 at 6:52 PM
    Planned
    May 18, 2024 at 6:52 PM

    We will be undergoing scheduled maintenance during this time.

  • Planned
    May 17, 2024 at 12:30 PM
    Planned
    May 17, 2024 at 12:30 PM

    We will perform a maintenance on a few of our database clusters. This can result in a short maintenance window for individual shops.

SaaS Application Update
  • Completed
    May 17, 2024 at 10:00 AM
    Completed
    May 17, 2024 at 10:00 AM

    The scheduled maintenance has been completed.

  • In progress
    May 17, 2024 at 6:00 AM
    In progress
    May 17, 2024 at 6:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    May 17, 2024 at 5:00 AM
    Planned
    May 17, 2024 at 5:00 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    May 15, 2024 at 1:39 PM
    Planned
    May 15, 2024 at 1:39 PM

    We will be updating all Shopware SaaS shops to a new application version.

May 2024 to Jul 2024

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