Shopware SaaS outage - DNS configuration issues - Incident details - Shopware

Resolved

Partial outage

Started 8 months agoLasted 36 minutes

Affected

Shopware SaaS

Application Services

Infrastructure Services

Updates

Resolved
May 22, 2024 at 9:03 AM
Resolved
May 22, 2024 at 9:03 AM
All custom domains, the CDN and shopware.store domains are working as expected again.
Monitoring
May 22, 2024 at 8:48 AM
Monitoring
May 22, 2024 at 8:48 AM
Fix has been implemented and new DNS records are propagated across the world.
Identified
May 22, 2024 at 8:26 AM
Identified
May 22, 2024 at 8:26 AM
All shopware.store, custom domains with the CNAME pointing to shops.shopware.store and cdn.shopware.store are experiencing issues due to a DNS misconfiguration. We are implementing a fix at the moment.

Shopware - Shopware SaaS outage - DNS configuration issues – Incident details