Empty responses on Copilot - Incident details - Shopware - Status

Empty responses on Copilot

Resolved

Partial outage

Started 4 months agoMarch 24, 2026Lasted 16 minutesMarch 24, 20269:4510:01 AMUTC

Affected

Shopware Services

Shopware AI - Copilot

Updates

Resolved
March 24, 2026 at 10:01 AMUTC
Resolved
March 24, 2026 at 10:01 AMUTC
This incident has been resolved.
Identified
March 24, 2026 at 9:45 AMUTC
Identified
March 24, 2026 at 9:45 AMUTC
Copilot was returning empty responses because of an issue with our AWS infrastructure.