Empty responses on Copilot

Resolved

Major outage

Started 4 months agoMarch 24, 2026Lasted about 2 hoursMarch 24, 202610:18 AM12:10 PMUTC

Affected

Shopware Services

Shopware AI - Copilot

Updates

Resolved
March 24, 2026 at 12:10 PMUTC
Resolved
March 24, 2026 at 12:10 PMUTC
This incident has been resolved.
Monitoring
March 24, 2026 at 10:55 AMUTC
Monitoring
March 24, 2026 at 10:55 AMUTC
We identified an issue in our AWS infrastructure, fixed it, and are monitoring its behavior.
Investigating
March 24, 2026 at 10:18 AMUTC
Investigating
March 24, 2026 at 10:18 AMUTC
We are currently investigating the issue in our AWS infrastructure.

Shopware - Empty responses on Copilot – Incident details