Shopware - Notice history

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Shopware Website - Operational

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Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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100% - uptime

Infrastructure Services - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
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Application Services - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
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Shopware Documentation - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
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100% - uptime

Shopware Analytics - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
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AI Copilot - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
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May 2025

Notice history

May 2025

Advanced search indexing error - elevated error during checkout
  • Resolved
    Resolved

    After a full re-index of all shops, the errors started to disappear.

    This incident has been resolved.

  • Monitoring
    Monitoring

    We have performed a reindex for all shops and are monitoring it closely.

  • Identified
    Identified

    While updating to the latest Shopware release, a change within Shopware causes the indexing into Opensearch to fail. This can also lead to error during the checkout. Our teams are currently investigating the issue. A potential hotfix has been deployed.

Application Update
  • Completed
    May 07, 2025 at 12:00 PM
    Completed
    May 07, 2025 at 12:00 PM
    Maintenance has completed successfully
  • In progress
    May 07, 2025 at 6:00 AM
    In progress
    May 07, 2025 at 6:00 AM
    Maintenance is now in progress
  • Planned
    May 07, 2025 at 6:00 AM
    Planned
    May 07, 2025 at 6:00 AM

    We will be updating all Shopware SaaS shops to a new application version.

Heavy load on database cluster
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    Heavy load on one of our database clusters. Users might experience slow performance and occasional gateway timeouts

Shopware SaaS - Administration login not working
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
Shopware Business Platform Infrastructure
  • Completed
    May 05, 2025 at 11:00 PM
    Completed
    May 05, 2025 at 11:00 PM

    Maintenance is now completed

  • In progress
    May 05, 2025 at 7:00 PM
    In progress
    May 05, 2025 at 7:00 PM
    Maintenance is now in progress
  • Planned
    May 05, 2025 at 7:00 PM
    Planned
    May 05, 2025 at 7:00 PM

    As part of a scheduled maintenance, we're modernizing our infrastructure to improve the performance, stability, and scalability of our services in the long term. During this time, the affected services might experience brief interruptions or limited availability.

    We're doing our best to keep any downtime as short as possible and appreciate your understanding.

Apr 2025

Networking issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We observed some networking errors and are currently investigating.

Shopware SaaS - Elevated response times
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We are currently investigating elevated response times. A potential fix has been deployed and is actively monitored.

Application Update
  • Completed
    April 14, 2025 at 10:00 AM
    Completed
    April 14, 2025 at 10:00 AM
    Maintenance has completed successfully
  • In progress
    April 14, 2025 at 6:00 AM
    In progress
    April 14, 2025 at 6:00 AM
    Maintenance is now in progress
  • Planned
    April 14, 2025 at 6:00 AM
    Planned
    April 14, 2025 at 6:00 AM

    We will be updating all Shopware SaaS shops to a new application version.

Shopware Account Login Maintenance
  • Completed
    April 02, 2025 at 7:03 AM
    Completed
    April 02, 2025 at 7:03 AM
    Maintenance has completed successfully.
  • In progress
    April 02, 2025 at 5:00 AM
    In progress
    April 02, 2025 at 5:00 AM
    Maintenance is now in progress
  • Update
    April 02, 2025 at 5:00 AM
    Planned
    April 02, 2025 at 5:00 AM

    We are conducting maintenance work on the authentication service used for Shopware account login. During this period, authentication requests may fail or be temporarily unavailable. This may affect access to services requiring Shopware account login. We are monitoring the process and will restore availability as soon as maintenance is complete.

  • Planned
    March 31, 2025 at 11:46 AM
    Planned
    March 31, 2025 at 11:46 AM
    Maintenance didn't start yet.

Mar 2025

Application Update - Important bugfix
  • Completed
    March 27, 2025 at 4:00 PM
    Completed
    March 27, 2025 at 4:00 PM
    Maintenance has completed successfully
  • In progress
    March 27, 2025 at 12:00 PM
    In progress
    March 27, 2025 at 12:00 PM
    Maintenance is now in progress
  • Planned
    March 27, 2025 at 12:00 PM
    Planned
    March 27, 2025 at 12:00 PM

    We will be updating all Shopware SaaS shops to a new application version. Contains an important bugfix for the extension store.

Shopware Services infrastructure maintenance
  • Completed
    March 13, 2025 at 9:35 PM
    Completed
    March 13, 2025 at 9:35 PM

    The maintenance has completed successfully, all services are operational.

  • In progress
    March 13, 2025 at 9:00 PM
    In progress
    March 13, 2025 at 9:00 PM
    Maintenance is now in progress
  • Planned
    March 13, 2025 at 9:00 PM
    Planned
    March 13, 2025 at 9:00 PM

    We are planning for a scheduled maintenance during that time.

    Since we will be updating our networking infrastructure this maintenance will lead to a short downtime for outgoing traffic from our services.

Mar 2025 to May 2025

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