Shopware - Notice history

All systems operational

100% - uptime

Shopware Analytics - Operational

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Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

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AI Copilot - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

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Shopware Website - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

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Shopware Community Hub - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

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100% - uptime

Infrastructure Services - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

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Application Services - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

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Shopware Documentation - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2025
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Notice history

Jun 2025

Application Update - Shopware 6.7
Scheduled for June 16, 2025 at 6:00 AM – 1:00 PM about 7 hours
  • Planned
    June 16, 2025 at 6:00 AM
    Planned
    June 16, 2025 at 6:00 AM

    We will begin updating the first Shopware SaaS shops to the new major version (Shopware 6.7). During this maintenance period, only shop without private apps will be updated. Shops with private apps will be updated at a later point in time.

May 2025

Elevated errors in our real-time data services
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We re-deployed our services to ensure the latest changes are live.

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
Heavy load on database cluster
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    We are currently investigating this incident.
Advanced search indexing error - elevated error during checkout
  • Resolved
    Resolved

    After a full re-index of all shops, the errors started to disappear.

    This incident has been resolved.

  • Monitoring
    Monitoring

    We have performed a reindex for all shops and are monitoring it closely.

  • Identified
    Identified

    While updating to the latest Shopware release, a change within Shopware causes the indexing into Opensearch to fail. This can also lead to error during the checkout. Our teams are currently investigating the issue. A potential hotfix has been deployed.

Application Update
  • Completed
    May 07, 2025 at 12:00 PM
    Completed
    May 07, 2025 at 12:00 PM
    Maintenance has completed successfully
  • In progress
    May 07, 2025 at 6:00 AM
    In progress
    May 07, 2025 at 6:00 AM
    Maintenance is now in progress
  • Planned
    May 07, 2025 at 6:00 AM
    Planned
    May 07, 2025 at 6:00 AM

    We will be updating all Shopware SaaS shops to a new application version.

Heavy load on database cluster
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    Heavy load on one of our database clusters. Users might experience slow performance and occasional gateway timeouts

Apr 2025

Networking issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We observed some networking errors and are currently investigating.

Shopware SaaS - Elevated response times
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We are currently investigating elevated response times. A potential fix has been deployed and is actively monitored.

Application Update
  • Completed
    April 14, 2025 at 10:00 AM
    Completed
    April 14, 2025 at 10:00 AM
    Maintenance has completed successfully
  • In progress
    April 14, 2025 at 6:00 AM
    In progress
    April 14, 2025 at 6:00 AM
    Maintenance is now in progress
  • Planned
    April 14, 2025 at 6:00 AM
    Planned
    April 14, 2025 at 6:00 AM

    We will be updating all Shopware SaaS shops to a new application version.

Shopware Account Login Maintenance
  • Completed
    April 02, 2025 at 7:03 AM
    Completed
    April 02, 2025 at 7:03 AM
    Maintenance has completed successfully.
  • In progress
    April 02, 2025 at 5:00 AM
    In progress
    April 02, 2025 at 5:00 AM
    Maintenance is now in progress
  • Update
    April 02, 2025 at 5:00 AM
    Planned
    April 02, 2025 at 5:00 AM

    We are conducting maintenance work on the authentication service used for Shopware account login. During this period, authentication requests may fail or be temporarily unavailable. This may affect access to services requiring Shopware account login. We are monitoring the process and will restore availability as soon as maintenance is complete.

  • Planned
    March 31, 2025 at 11:46 AM
    Planned
    March 31, 2025 at 11:46 AM
    Maintenance didn't start yet.

Apr 2025 to Jun 2025

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