Shopware - Notice history

Experiencing partial outage

Shopware Website - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2025
Jun 2025
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Shopware Community Hub - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2025
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Shopware Documentation - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2025
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100% - uptime

Infrastructure Services - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2025
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Application Services - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2025
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100% - uptime

Shopware Analytics - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2025
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Shopware AI - Tools - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2025
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Jul 2025

AI Image Editor - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2025
Jun 2025
Jul 2025

Recommendation - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2025
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Jul 2025

Notice history

Jul 2025

Outgoing emails not delivered to recipients
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    We are currently investigating this incident.

Jun 2025

Application Update - Shopware 6.7
  • Completed
    June 30, 2025 at 1:00 PM
    Completed
    June 30, 2025 at 1:00 PM
    Maintenance has completed successfully
  • In progress
    June 30, 2025 at 6:00 AM
    In progress
    June 30, 2025 at 6:00 AM
    Maintenance is now in progress
  • Planned
    June 30, 2025 at 6:00 AM
    Planned
    June 30, 2025 at 6:00 AM

    We will continue updating the Shopware SaaS shops to the new major version (Shopware 6.7). During this maintenance period, only shop without private apps will be updated. Shops with private apps will be updated at a later point in time.

Application Update - Shopware 6.7
  • Completed
    June 26, 2025 at 1:00 PM
    Completed
    June 26, 2025 at 1:00 PM
    Maintenance has completed successfully
  • In progress
    June 26, 2025 at 6:00 AM
    In progress
    June 26, 2025 at 6:00 AM
    Maintenance is now in progress
  • Planned
    June 26, 2025 at 6:00 AM
    Planned
    June 26, 2025 at 6:00 AM

    We will continue updating the Shopware SaaS shops to the new major version (Shopware 6.7). During this maintenance period, only shop without private apps will be updated. Shops with private apps will be updated at a later point in time.

Application Update 6.7
  • Completed
    June 23, 2025 at 9:24 AM
    Completed
    June 23, 2025 at 9:24 AM
    Maintenance has completed successfully.
  • In progress
    June 23, 2025 at 6:00 AM
    In progress
    June 23, 2025 at 6:00 AM
    Maintenance is now in progress
  • Planned
    June 23, 2025 at 6:00 AM
    Planned
    June 23, 2025 at 6:00 AM

    We will continue updating the Shopware SaaS shops to the new major version (Shopware 6.7). During this maintenance period, only shop without private apps will be updated. Shops with private apps will be updated at a later point in time.

Application Update - Shopware 6.7
  • Completed
    June 18, 2025 at 1:00 PM
    Completed
    June 18, 2025 at 1:00 PM
    Maintenance has completed successfully
  • In progress
    June 18, 2025 at 6:00 AM
    In progress
    June 18, 2025 at 6:00 AM
    Maintenance is now in progress
  • Planned
    June 18, 2025 at 6:00 AM
    Planned
    June 18, 2025 at 6:00 AM

    We will continue updating the Shopware SaaS shops to the new major version (Shopware 6.7). During this maintenance period, only shop without private apps will be updated. Shops with private apps will be updated at a later point in time.

Application Update - Shopware 6.7
  • Completed
    June 16, 2025 at 1:00 PM
    Completed
    June 16, 2025 at 1:00 PM
    Maintenance has completed successfully
  • In progress
    June 16, 2025 at 6:00 AM
    In progress
    June 16, 2025 at 6:00 AM
    Maintenance is now in progress
  • Planned
    June 16, 2025 at 6:00 AM
    Planned
    June 16, 2025 at 6:00 AM

    We will begin updating the first Shopware SaaS shops to the new major version (Shopware 6.7). During this maintenance period, only shop without private apps will be updated. Shops with private apps will be updated at a later point in time.

May 2025

Elevated errors in our real-time data services
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We re-deployed our services to ensure the latest changes are live.

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
Heavy load on database cluster
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    We are currently investigating this incident.
Advanced search indexing error - elevated error during checkout
  • Resolved
    Resolved

    After a full re-index of all shops, the errors started to disappear.

    This incident has been resolved.

  • Monitoring
    Monitoring

    We have performed a reindex for all shops and are monitoring it closely.

  • Identified
    Identified

    While updating to the latest Shopware release, a change within Shopware causes the indexing into Opensearch to fail. This can also lead to error during the checkout. Our teams are currently investigating the issue. A potential hotfix has been deployed.

Application Update
  • Completed
    May 07, 2025 at 12:00 PM
    Completed
    May 07, 2025 at 12:00 PM
    Maintenance has completed successfully
  • In progress
    May 07, 2025 at 6:00 AM
    In progress
    May 07, 2025 at 6:00 AM
    Maintenance is now in progress
  • Planned
    May 07, 2025 at 6:00 AM
    Planned
    May 07, 2025 at 6:00 AM

    We will be updating all Shopware SaaS shops to a new application version.

Heavy load on database cluster
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    Heavy load on one of our database clusters. Users might experience slow performance and occasional gateway timeouts

May 2025 to Jul 2025

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