Shopware - Notice history

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Shopware Website - Operational

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Infrastructure Services - Operational

100% - uptime
Mar 2024 · 100.0%Apr · 100.0%May · 99.97%

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Application Services - Operational

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Mar 2024 · 100.0%Apr · 100.0%May · 99.97%

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Mar 2024
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Shopware Documentation - Operational

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Mar 2024 · 99.98%Apr · 100.0%May · 100.0%

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Mar 2024
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Shopware Analytics - Operational

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Mar 2024 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2024
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AI Copilot - Operational

100% - uptime
Mar 2024 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2024
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May 2024

Notice history

May 2024

Shopware SaaS - Elevated storefront errors
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented, if you still expierence any issues, please reach out to our customer support

  • Investigating
    Investigating

    We are currently investigating elevated errors from the storefront regarding the product detail page (selecting variants, adding products to the cart).

SaaS Application Update
  • Completed
    May 28, 2024 at 11:00 AM
    Completed
    May 28, 2024 at 11:00 AM

    The scheduled maintenance has been completed.

  • In progress
    May 28, 2024 at 6:00 AM
    In progress
    May 28, 2024 at 6:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    May 28, 2024 at 5:00 AM
    Planned
    May 28, 2024 at 5:00 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    May 24, 2024 at 6:15 AM
    Planned
    May 24, 2024 at 6:15 AM

    We will be updating all Shopware SaaS shops to a new application version.

Shopware SaaS outage - DNS configuration issues
  • Resolved
    Resolved

    All custom domains, the CDN and shopware.store domains are working as expected again.

  • Monitoring
    Monitoring

    Fix has been implemented and new DNS records are propagated across the world.

  • Identified
    Identified

    All shopware.store, custom domains with the CNAME pointing to shops.shopware.store and cdn.shopware.store are experiencing issues due to a DNS misconfiguration. We are implementing a fix at the moment.

SaaS database maintenance
  • Completed
    May 18, 2024 at 11:00 PM
    Completed
    May 18, 2024 at 11:00 PM

    The scheduled maintenance has been completed.

  • In progress
    May 18, 2024 at 8:00 PM
    In progress
    May 18, 2024 at 8:00 PM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    May 18, 2024 at 6:52 PM
    Planned
    May 18, 2024 at 6:52 PM

    We will be undergoing scheduled maintenance during this time.

  • Planned
    May 17, 2024 at 12:30 PM
    Planned
    May 17, 2024 at 12:30 PM

    We will perform a maintenance on a few of our database clusters. This can result in a short maintenance window for individual shops.

SaaS Application Update
  • Completed
    May 17, 2024 at 10:00 AM
    Completed
    May 17, 2024 at 10:00 AM

    The scheduled maintenance has been completed.

  • In progress
    May 17, 2024 at 6:00 AM
    In progress
    May 17, 2024 at 6:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    May 17, 2024 at 5:00 AM
    Planned
    May 17, 2024 at 5:00 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    May 15, 2024 at 1:39 PM
    Planned
    May 15, 2024 at 1:39 PM

    We will be updating all Shopware SaaS shops to a new application version.

Apr 2024

SaaS Application Update
  • Completed
    April 30, 2024 at 4:00 PM
    Completed
    April 30, 2024 at 4:00 PM

    The scheduled maintenance has been completed.

  • In progress
    April 30, 2024 at 4:00 AM
    In progress
    April 30, 2024 at 4:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    April 30, 2024 at 3:00 AM
    Planned
    April 30, 2024 at 3:00 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    April 29, 2024 at 8:44 AM
    Planned
    April 29, 2024 at 8:44 AM

    We will be updating all Shopware SaaS shops to a new application version.

SaaS Application Update
  • Completed
    April 23, 2024 at 1:00 PM
    Completed
    April 23, 2024 at 1:00 PM

    The scheduled maintenance has been completed.

  • In progress
    April 23, 2024 at 5:00 AM
    In progress
    April 23, 2024 at 5:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Planned
    April 23, 2024 at 4:58 AM
    Planned
    April 23, 2024 at 4:58 AM

    We will be updating all Shopware SaaS shops to a new application version.

SaaS Application Update
  • Completed
    April 16, 2024 at 12:00 PM
    Completed
    April 16, 2024 at 12:00 PM

    The scheduled maintenance has been completed.

  • In progress
    April 16, 2024 at 6:00 AM
    In progress
    April 16, 2024 at 6:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    April 16, 2024 at 5:00 AM
    Planned
    April 16, 2024 at 5:00 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    April 15, 2024 at 9:02 AM
    Planned
    April 15, 2024 at 9:02 AM

    We will be updating all Shopware SaaS shops to a new application version.

SaaS Application Update
  • Completed
    April 09, 2024 at 12:00 PM
    Completed
    April 09, 2024 at 12:00 PM

    The scheduled maintenance has been completed.

  • In progress
    April 09, 2024 at 6:00 AM
    In progress
    April 09, 2024 at 6:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    April 09, 2024 at 5:00 AM
    Planned
    April 09, 2024 at 5:00 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    April 08, 2024 at 3:04 PM
    Planned
    April 08, 2024 at 3:04 PM

    We will be updating all Shopware SaaS shops to a new application version.

SaaS Application Update
  • Completed
    April 03, 2024 at 1:00 PM
    Completed
    April 03, 2024 at 1:00 PM

    The scheduled maintenance has been completed.

  • In progress
    April 03, 2024 at 7:00 AM
    In progress
    April 03, 2024 at 7:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    April 03, 2024 at 6:00 AM
    Planned
    April 03, 2024 at 6:00 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    April 02, 2024 at 9:26 AM
    Planned
    April 02, 2024 at 9:26 AM

    We will be updating all Shopware SaaS shops to a new application version.

Mar 2024

SaaS Application Update
  • Completed
    March 28, 2024 at 7:00 PM
    Completed
    March 28, 2024 at 7:00 PM

    The scheduled maintenance has been completed.

  • In progress
    March 28, 2024 at 3:00 PM
    In progress
    March 28, 2024 at 3:00 PM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Planned
    March 28, 2024 at 2:49 PM
    Planned
    March 28, 2024 at 2:49 PM

    We will be updating all Shopware SaaS shops to a new application version.

Important Application update
  • Completed
    March 26, 2024 at 4:30 PM
    Completed
    March 26, 2024 at 4:30 PM

    The scheduled maintenance has been completed.

  • In progress
    March 26, 2024 at 12:30 PM
    In progress
    March 26, 2024 at 12:30 PM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Planned
    March 26, 2024 at 12:04 PM
    Planned
    March 26, 2024 at 12:04 PM

    Due to a bug in Shopware 6.6, leading to errors in the frontend, we will perform an update on short notice.

Important Application update
  • Completed
    March 26, 2024 at 11:00 AM
    Completed
    March 26, 2024 at 11:00 AM

    The scheduled maintenance has been completed.

  • In progress
    March 26, 2024 at 8:00 AM
    In progress
    March 26, 2024 at 8:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    March 26, 2024 at 7:00 AM
    Planned
    March 26, 2024 at 7:00 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    March 26, 2024 at 6:32 AM
    Planned
    March 26, 2024 at 6:32 AM

    Due to a bug in Shopware 6.6, leading to errors in the frontend, we will perform an update on short notice.

Shopware 6.6 Update - Elevated errors while loading product categories
  • Resolved
    Resolved

    The issue has been resolved by rolling out a fix to all SaaS shops.

  • Investigating
    Investigating

    We are currently investigating elevated errors and bug reports regarding the Shopware 6.6 update. In some cases categories are unable to access via the storefront and an error is shown.

SaaS Application Update
  • Completed
    March 20, 2024 at 2:00 PM
    Completed
    March 20, 2024 at 2:00 PM

    The scheduled maintenance has been completed.

  • In progress
    March 20, 2024 at 8:00 AM
    In progress
    March 20, 2024 at 8:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    March 20, 2024 at 7:00 AM
    Planned
    March 20, 2024 at 7:00 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    March 18, 2024 at 2:09 PM
    Planned
    March 18, 2024 at 2:09 PM

    We will be updating all Shopware SaaS shops to a new major application version.

Mar 2024 to May 2024

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